Outbound Sale Representative - Contact Center

ur· 0010 United Rentals, Inc.
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Full time0010 United Rentals, Inc.

About this role

Great company. Great people. Great opportunities.

This position is not remote and requires hires to live within the Charlotte Metro area.

If you would like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As an Outbound Sales Rep, you’ll be instrumental in supporting new and existing customers through outbound sales and personalized account management. Our customers expect expert consultation regarding equipment usage, job site management, inventory cost-control measures, and above all else, a frictionless rental process. In this role you will help manage our customer’s needs regarding new/used equipment sales, OEM parts sales, customer-owned fleet solutions, and OSHA safety courses.

What you'll do:

  • Qualify and quantify the needs of our existing customer base by utilizing CRM program, SalesForce.com, and persuasive selling techniques Process rental quotations, reservations, and contracts in compliance with the company policies by calling on the assigned Book of Business

  • Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental Revenue Growth for assigned Book of Business Communicate to a customer any terms/conditions applying to a request

  • Validate and Collect primary decision maker's contact information and customer needs for use on future sales and marketing campaign Identify and qualify an equipment request to ensure it will suite the customer's requirements

  • Recover declining & dormant customers via our sales tools and comprehensive United Rentals value proposition Coordinate with all inside and outside branch staff to ensure customer satisfaction

  • Support & learn about branch operations

  • Learn accurate use of United Rentals' IT systems for quotes, rental, sales, reservations, territory management

  • Coordinate with all branch departments to ensure customer satisfaction; and communicate field issues to branch personnel

  • Negotiate prices on equipment rentals and sales in accordance with pricing policies and procedures

  • Other duties assigned as needed

Requirements:

  • College Degree preferred or equivalent combination of education and experience

  • 1 year sales and/or construction equipment experience. Prior Inside Sales with Outbound calling preferred

  • Proficient in Microsoft Office: Word, Excel, Outlook

  • Reliable, dependable and professional

  • Proficient in RentalMan, and in utilization of the various tools and resources available to Customer Care Center

  • Position may require flexibility in the days and hours of work schedule

  • Excellent time management and efficiency skills

  • Excellent organizational and communication skills

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. 

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

  • Paid Parental Leave

  • United Compassion Fund

  • Employee Discount Program

  • Career Development & Promotional Opportunities

  • Additional Vacation Buy Up Program (US Only)

  • Early Wage Access through Payactiv (US Hourly Only)

  • Paid Sick Leave

  • An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

Frequently Asked Questions

Is the salary disclosed for the Outbound Sale Representative - Contact Center position at ur?
The salary for this Outbound Sale Representative - Contact Center role at ur is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Outbound Sale Representative - Contact Center position at ur located?
This Outbound Sale Representative - Contact Center role at ur is based in Charlotte, NC, USA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Outbound Sale Representative - Contact Center role at ur full-time or part-time?
This is listed as a Full time position. It is posted as a Outbound Sale Representative - Contact Center role in the 0010 United Rentals, Inc. department at ur.
Which team or department does the Outbound Sale Representative - Contact Center at ur belong to?
This Outbound Sale Representative - Contact Center position is part of the 0010 United Rentals, Inc. department at ur. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Outbound Sale Representative - Contact Center position at ur?
Click the "Apply Now" button on this page. You will be redirected to ur's official application portal hosted on workday where you can submit your application directly.
Outbound Sale Representative - Contact Center
ur
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