Service Truck Technician

Our service Truck Technicians travel within a 60-mile general radius to repair both tractors and trailers that need roadside assistance and make repairs to both tractors and trailers that are located at customers shipping yards or parking lots. They are responsible for the smooth operation of their service areas and maintaining their service truck, service sites, documentation, and inventory. 

RESPONSIBILITIES

Service truck technicians must be knowledgeable and well-rounded enough to maintain all Werner equipment dedicated to their service area without the need of outside intervention. Technicians must be capable of working independently and are responsible for the day-to-day operation of their service area. The goal of these operations is to minimize the need for OTR or 3rd party repairs as much as possible to reduce overall maintenance costs and equipment downtime. 

Repair trucks and trailers to include-

• Tire repair and/or tire replacement- Mount/dismount by hand
• Replace fuel filters
• Jump start trucks or refrigerated trailers
• Replace batteries/ alternators
• Repair/replace trailer door seals
• Repair/replace trailer dolly legs
• Repair/replace trailer doors and hardware
• Repair/replace air brake system components
• Repair coolant leaks
• Patch holes in trailer roof, side panels, and floor
• Repair electrical and lighting problems
• Repair suspension and air ride systems
• Weld and/or replace mud flap brackets, ICC bumpers, and other components that may need welding.
• Complete all Federal/ Werner inspections and repair campaigns
• Any other repair that is reasonably completed on customer property
• Any additional duties requested by the service truck manager
   

Tech must be able to coordinate with the following through phone, email, and other means to ensure the smooth operation of their service areas-

• Onsite Werner staff
• Werner drivers
• Our dedicated customer
• Purchasing/parts team
• Werner dedicated road breakdown
• Service truck manager

As part of this position the service truck techs act as their own service writers by creating and completing repair orders using the service truck systems for each repair they complete. Using these systems, they will bill both their parts and labor as well as complete Federal/Werner inspection forms. They also assist in scheduling repairs/inspections along with Werner onsite staff and/or drivers.   

Service truck technicians are required to maintain their service truck. This includes.

• Keep service truck clean and organized
• Keep up with the truck’s maintenance schedule and ensure services are completed on time
• Keep truck and equipment in good operational order to ensure no downtime due to failure

Service truck technicians are also required to maintain their sites inventory. This includes.

• Keeping the inventory storage area organized
• Parts correctly labeled and stored in the proper bin location
• Ensure inventory is restocked in a timely manner to not create any downtime due to inventory shortages
• Complete inventory inspections multiple times a year when requested by purchasing
• Work closely with the service truck parts manager to ensure parts are delivered and received in a timely manner. As well as assisting to correct any issues with inventory.

Service truck technicians are also required to meet monthly maintenance cost savings goals put in place by management. Technicians must stay on task and work in an efficient manner to achieve the goals set each month.

Qualifications

• Minimum of 2 years truck and trailer/ job specific repair experience
• Minimum of 2 years experience mounting/dismounting tractor trailer tires
• Ability to read and write
• Basic computer knowledge and data entry experience
• Valid drivers license and good driving record
• Ability to pass the Human Performance Evaluation physical
• Multiple years of job specific experience
• Well-rounded knowledge and ability to complete a wide range of repairs unassisted
• Ability to operate and maintain a service truck
• Ability to read shop service manuals and wiring diagrams
• Ability to operate independently and follow direction
• Ability to complete and maintain any necessary documentation
• Ability to lift in excess of 100 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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