Retail Operations Assistant (Owned Stores), Spain - based in Madrid, Spain

As we continue to grow our retail presence across Spain, we are looking for a Retail Operations Assistant to lead day-to-day operations across our owned store network. This role sits at the heart of our retail business — ensuring financial accuracy, operational efficiency, and team performance. You will act as the key link between frontline associates and central functions, managing everything from FX rate distribution and cash control to scheduling and compliance. If you thrive in a fast-paced, cross-functional environment and take pride in keeping operations running smoothly, this is your opportunity. 

Western Union powers your pursuit. 

As the Retail Operations Assistant, you will be the operational backbone of our owned store network in Spain. You will own the day-to-day financial and people operations of multiple branches — ensuring FX accuracy, resolving incidents quickly, maintaining regulatory compliance, and supporting frontline teams through leadership, training, and structured oversight. You'll work closely with Accounting, HR, Settlement, and Business teams to keep operations aligned and efficient. 

Role Responsibilities 

Manage FX Operations & Financial Control 

• Update FX exchange rates daily for owned stores 

• Distribute FX rates to corporate clients 

• Update monthly FX and Money Transfer (MT) targets 

• Review and reconcile Profit & Loss (P&L) reports 

• Control and manage branch invoices 

• Create and follow up on purchase orders (office and cleaning supplies) 

Resolve Incidents & Ensure Operational Continuity 

• Register, manage, and follow up on MT incidents through to resolution 

• Manage and resolve cash management incidents, including approval of deposit movements across branches 

• Escalate and track transaction issues until full resolution is achieved 

Lead People & Workforce Operations 

• Monitor and validate FLA attendance records in Kelio 

• Export monthly FLA hour balances and maintain the annual working hours calendar 

• Review and approve store schedules across owned stores 

• Manage FLA sick leave records and follow-up processes 

Drive Store Performance & Compliance 

• Conduct cash audits across Spain owned stores 

• Perform regular operational store checks at Spain locations 

• Train the team on new product launches and operational updates 

Collaborate Cross-Functionally 

• Work closely with Accounting, Settlement, HR, Business, and Operations teams to maintain daily operations and alignment 

Role Requirements 

Experience 

• Previous experience in retail operations, financial services, or a supervisory role within a branch or store network 

• Background in cash management, FX operations, or financial reconciliation is a strong advantage 

Education & Certifications 

• Degree in Business Administration, Finance, Economics, or a related field preferred 

• Additional certifications in operations management or financial control are a plus 

Technical Skills 

• Proficiency in MS Office (Excel for P&L reconciliation and scheduling) 

• Experience with workforce management tools (e.g. Kelio or similar) is desirable 

• Familiarity with invoice and purchase order management processes 

Soft Skills 

• Strong teamwork and collaboration across departments 

• High attention to detail and commitment to operational accuracy 

• Proactive problem-solver with the ability to escalate and resolve issues effectively 

• Adaptable and comfortable working in a dynamic, fast-paced environment 

Other Details 

Language: Full professional fluency in both Spanish and English is required for this role. 

Travel: Availability to travel across Spain owned store locations at least 30% of the time. 

Working Hours: This role operates on rotating shifts (09:00–18:00 or 11:00–20:00) and includes weekend on-call duties, compensated with time off during the week. 

We make financial services accessible to humans everywhere. Join us for what's next. 

Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories.