Professional Services Specialist

possolutions· Customer Operations
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📍 Thessaloniki, Pylaia, GreeceFull Time Employee

About this role

FoodTec Solutions Inc., is a trailblazing point-of-sale solutions provider in the restaurant industry, headquartered in Needham, MA. POS Solutions, FoodTec's Premium Partner, is based in the city of Thessaloniki and is seeking a Professional Services Specialist for its Professional Services Team. The Professional Services team offers support on Menu changes and interface settings for our customers. Responsibilities involve on-boarding new restaurants onto our software, training restaurant employees on how to use our POS, advising store owners on how they can improve their business using technology, and troubleshooting software problems. If you have a passion for technology this is an excellent opportunity to apply your skills, work with leading-edge technology, while working in the business.


Responsibilities:


As a member of the FoodTec Professional Services Team, you will serve as a primary point of contact for new and existing customers. You will be responsible for on-boarding restaurants, configuring their POS systems, delivering training, and providing consultative support to help improve operational performance through technology.


  • Establish and manage customer expectations by clearly communicating timelines, deliverables, and system capabilities to ensure alignment and satisfaction.
  • Take full ownership of assigned tasks, driving issues through to resolution with urgency while maintaining high standards of quality and client communication.
  • Facilitate the discovery process for menu configuration by gathering business requirements and translating them into an optimized, user-friendly POS setup.
  • Lead on-boarding and ongoing training initiatives for new customers, delivering structured education on core system functionality and best practices.
  • Guide customers in implementing value-added features, including SMS/email marketing, online ordering, and other platform enhancements, to improve operational efficiency and increase revenue.
  • Collaborate closely with department leadership and cross-functional team members to prioritize workloads, manage schedules, and ensure timely project completion.



Requirements:


  • Excellent use of the English language
  • Must be able to work under pressure and project deadlines
  • Excellent communication skills
  • Ability to learn new software quickly 
  • Any restaurant experience would be a big plus


Bonus Points for:


  • Bachelor’s degree in technology 
  • Experience with Point Of Sales (POS systems)
  • Experience in a help-desk environment
  • Marketing and Email Campaigns experience
  • Familiarity with HTML and CSS



* Δήλωση Προστασίας Προσωπικών Δεδομένων / Privacy Statement POS Solutions


After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview. Thank you for applying!


Frequently Asked Questions

Is the salary disclosed for the Professional Services Specialist position at possolutions?
The salary for this Professional Services Specialist role at possolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Professional Services Specialist position at possolutions located?
This Professional Services Specialist role at possolutions is based in Thessaloniki, Pylaia, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Professional Services Specialist role at possolutions full-time or part-time?
This is listed as a Full Time Employee position. It is posted as a Professional Services Specialist role in the Customer Operations department at possolutions.
Which team or department does the Professional Services Specialist at possolutions belong to?
This Professional Services Specialist position is part of the Customer Operations department at possolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Professional Services Specialist position at possolutions?
Click the "Apply Now" button on this page. You will be redirected to possolutions's official application portal hosted on bamboohr where you can submit your application directly.
When was the Professional Services Specialist job at possolutions posted?
This Professional Services Specialist position at possolutions was posted on Jun 24, 2025. Apply as soon as possible — early applications are often reviewed first.
Professional Services Specialist
possolutions
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