Customer Success Manager

larvol· Customer Experience
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🌍 Remote📍 Canada, Alberta, Canada📍 RemoteContractor

About this role

Customer Success Manager (Independent Contractor, Remote – Pharma/SaaS/Life Sciences)


Location: Canada (Remote)

 

LARVOL provides competitive intelligence and predictive insights for global pharma companies. We’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools.



The Opportunity

We're seeking a Customer Success Manager who combines relationship depth with a commercial mindset. This role is directly responsible for renewals, upsells, cross-sells, and uncovering new opportunities within existing accounts. Success here depends on consistently getting customer meetings, listening deeply, and following through to drive outcomes. If you can build trusted partnerships while also ensuring account growth, you’ll thrive in this role.



What You’ll Do

  • Own renewals end-to-end and drive expansion by proactively managing customer relationships to secure renewals and identify upsell and cross-sell opportunities.
  • Consistently schedule and lead customer meetings to maintain engagement, uncover needs, and advance opportunities.
  • Ensure disciplined follow-through on action items, keeping deals and renewals on track.
  • Act as a trusted partner to pharma customers, aligning our solutions to their strategic goals.
  • Lead customer onboarding and training sessions to drive adoption and long-term retention.
  • Share customer insights with internal teams to influence product development and strategy.
  • Keep detailed, accurate records of customer interactions, follow-ups, and revenue opportunities in Salesforce.



What You’ll Bring

  • A minimum of three (3) years in a Customer Success, Account Management, or customer-facing role in Pharma, SaaS or life sciences
  • Strong commercial acumen with a track record in renewals, upsells, or account growth.
  • Exceptional written and oral communication, with ability to operate with clarity in ambiguous, urgent, and high-stakes contexts.
  • High energy, self-motivation, and discipline in a remote setting
  • Curiosity to deeply understand customer needs and how our products align
  • Comfort working across time zones and collaborating remotely
  • Proficiency in CRM tools (SalesForce Preferred)



What We Offer

  • Fully Remote: Work from anywhere with autonomy and flexibility & no travel required
  • Mission-Driven Work: Support pharma companies with solutions that matter
  • Small Team, Big Impact: Collaborate directly with leadership and product teams
  • Independent Contractor Role: Freedom and responsibility in a contract-based structure

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at larvol?
The salary for this Customer Success Manager role at larvol is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Manager job at larvol remote?
Yes, this Customer Success Manager position at larvol is remote, with team members based in Canada, Alberta, Canada, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Success Manager role at larvol full-time or part-time?
This is listed as a Contractor position. It is posted as a Customer Success Manager role in the Customer Experience department at larvol.
Which team or department does the Customer Success Manager at larvol belong to?
This Customer Success Manager position is part of the Customer Experience department at larvol. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at larvol?
Click the "Apply Now" button on this page. You will be redirected to larvol's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Success Manager job at larvol posted?
This Customer Success Manager position at larvol was posted on Dec 17, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
larvol
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You'll be redirected to larvol's official application page on bamboohr.