Customer Success Manager Enterprise

bobyard· Post Sales
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📍 San FranciscoFullTime💰 USD 110K–130K/yr

About this role

Position Overview

We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries.

Your number 1 priority is to ensure customers achieve their desired business outcomes with our product.

To achieve this, you will:

  • Define success with customers and onboard them

  • Own relationships and be proactive in finding ways to create more value

  • Relay feedback to product & eng teams, collaborating with them to validate new launches

  • Push for upsells, testimonials, and case studies

  • Create CS playbooks, support materials, workflows

Desired Attributes

  • Kind, Humble, Relentless, Focused

  • Tech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it

  • Knowledge Seeker: Be able to learn product and industry applications quickly

  • Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)

  • Passion and work ethic: startups are not easy, this is not a cushy job at Google

  • Willing to do whatever it takes to win.

  • Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems

  • Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function

Benefits

  • Competitive salary: $110k-$130k base + commission & bonus

  • Opportunity to collaborate with sales, product, design and engineering teams

  • Build a massive company with a world-class team

  • This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.

This is a full-time & in-person role in SF. We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI.

Frequently Asked Questions

What is the salary for the Customer Success Manager Enterprise role at bobyard?
The listed salary for this Customer Success Manager Enterprise position at bobyard is USD 110K–130K/yr. This is an FullTime role.
Where is the Customer Success Manager Enterprise position at bobyard located?
This Customer Success Manager Enterprise role at bobyard is based in San Francisco. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager Enterprise role at bobyard full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Success Manager Enterprise role in the Post Sales department at bobyard.
Which team or department does the Customer Success Manager Enterprise at bobyard belong to?
This Customer Success Manager Enterprise position is part of the Post Sales department at bobyard. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager Enterprise position at bobyard?
Click the "Apply Now" button on this page. You will be redirected to bobyard's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Success Manager Enterprise job at bobyard posted?
This Customer Success Manager Enterprise position at bobyard was posted on Feb 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager Enterprise
bobyard · 💰 USD 110K–130K/yr
Apply for this role ↗

You'll be redirected to bobyard's official application page on Ashby ATS.