Senior Specialist I, Logistics

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
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If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Position Summary:
The Logistics Senior Specialist will manage and monitor the overall logistics process from point of origin to Samsung’s Canadian warehouses (Inbound); point of origin to customer warehouses / Distribution centers, stores and cross-dock (Direct Ship); and from Samsung warehouse to customer warehouses / Distribution centers, stores and cross-dock (Outbound) for the assigned product categories.

The position will be responsible for supporting the order creation and maintenance process, conveyance tracking, alignment of lead time requirements and successful delivery of goods within the parameters of the orders received from the customer, our standard lead times from point of origin, and our internal order management policies.

The overall goal of the position will be to provide excellent operational efficiency within the order management process for the purpose of minimizing loss, reduction / avoidance of extraneous logistics costs, while realizing the successful delivery of goods within the weekly/daily expectation of forecasted planning an customer Requested Delivery Dates.

The position will liaise directly with our divisional Supply Chain Management, our Third-Party Logistics providers, our Sales and Marketing Teams, Samsung’s in-house Logistics partners and Global Freight Forwarders, in order to provide proactive solutions and expert improvements to tracking, tracing, reporting, and Goods receipt achievement.

Role and Responsibilities

Essential Duties and Responsibilities:

• SPOC (Single Point of Contact) for all inbound/outbound related inquiries, expedition requests and issue resolution guidance for Samsung Canada’s internal supply chain divisional staff, and divisional Sales and Marketing leadership, as well as external customers and freight forwarders alike

• Monitor all inbound/outbound supply from multiple points of origin and report on any variances to expected weekly receipt rates while providing solutions for stabilization and improvement in all inbound/outbound areas

• Liaise with origin and factory points of contact to ensure 100% compliance with customer requirements by each account and product group within the scope of Samsung Canada’s business model

• Lead the SOP and related operations specialization to ensure successful inbound/outbound realization across multiple customer receiving points / sku and container mix

• Develop specialized track and trace methodologies and reporting outputs as required by each sales division and/or specialized supply chain projects’ requirements

• Best practice leadership and SOP implementation concerning reduction and avoidance of related inbound logistics costs (ex. Demurrage, detention, pre-pull, rail charges, drayage and storage items); as well as avoidance/reduction of Vendor compliance Charges as they relate to outbound flow, as dictated by our agreements with various partners

• Provide reporting and guidance to each Sales division’s supply chain management team as part of the weekly coordination of goods receipt against forecast, and realization of revenue achievement versus Customers’ Requested Delivery Date / Must Arrive by Date

• Provide Customs Clearance tracking, in-stock tracking, and support and liaise / report out to internal and external customers

• Review Inbound/Outbound Standard Lead Times and work directly with our internal Logistics company on challenge resolution, opportunities for improvement, and maintenance of on-time / right quantity, while reducing Cost of Poor Quality

• Contact external partners, as required, in order to effectively update the internal and external customer base on track and trace results for LTL, FTL, and container/air shipments to our partners

• The role will be responsible for providing expertise and direction in the Inbound/Outbound ERP and Freight Forwarder System usage to our internal/external customers, as well, inclusive of training support and workshop / weekly meeting participation

• Maintain, as required, the internal system (SAP ERP) orders, customer data, lead time tables, which may include Customer purchase order and Sales order mapping / maintenance; System data related to Customer Routing requirements, TiHi and specialized pallet configuration data by each partner’s specification

• Ad-hoc reporting and various duties as required

Skills and Qualifications

Requirements

Education:

• Post-secondary education from a recognized college or university required

• Membership in good standing with an accredited supply chain / logistics designation or similar is preferred (P. Log., CITT / CCLP or similar)

Knowledge:

• Professional working knowledge of Global Freight Forwarding and Inbound Logistics 

• Well-versed in transportation Law, Incoterms, Importation SOP, Outbound carrier networks and fulfillment cycles in the Canadian market

• SAP/ERP competency required

• Experience in relatable consumer market and SKU mix in Canada is an asset

• Bilingual (French/English) would be considered an asset

• Excellent written and oral communication skills

• MS Office including intermediate to advanced Excel with emphasis on pivot tables, is required

• Data retrieval, manipulation, and analysis experience with demonstrable, verifiable output and report creation is a must

Experience:

• Minimum 3-5 years of related experience in logistics

• Customer Service Skills

• Consumer market familiarity in Canada

The salary range for this role is expected to be between $60,000 to $82,500 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy.

The total rewards package for a Regular Full-Time employee may include a variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate.  If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

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