Client Services Coordinator for Business Development Center

motorworksauto· First Ring
Apply Now ↗
📍 Waite Park, Minnesota, United StatesFull Time

About this role

Client Services Coordinator for First Ring BDC (An Extension of Motor Works Auto Repair)


About First Ring

First Ring provides inbound call handling and scheduling services for independent automotive repair shops. We act as an extension of our clients’ front desks—helping them reduce missed calls, improve customer experience, and stay focused on running their businesses.

We’re growing quickly and are looking for a Client Services Coordinator to support our clients, internal teams, and daily operations as we scale.


Role Overview

The Client Services Coordinator supports client relationships, service quality, and operational processes. This role serves as a key link between clients, call representatives, leadership, and technical partners.

The ideal candidate is organized, detail-oriented, communicates well, and takes ownership of tasks from start to finish.


Key Responsibilities

Client Support & Communication

  • Serve as a primary point of contact for assigned clients
  • Conduct regular check-ins and follow-ups to ensure client satisfaction
  • Track client feedback and ensure concerns are resolved in a timely manner
  • Maintain accurate client records and service expectations

Reporting & Data

  • Prepare and distribute weekly client reports
  • Monitor call volume, missed calls, and key performance metrics
  • Flag trends or concerns to clients and leadership

Basic Technical & System Support

  • Assist with setup and maintenance of phones, headsets, and workstations
  • Troubleshoot basic issues related to computers, phones, and call routing
  • Coordinate with our phone system vendor to resolve issues and make updates
    (This is not a full IT role—advanced issues are escalated as needed.)

Internal Coordination

  • Communicate client needs and updates to internal teams
  • Support client onboarding and offboarding
  • Help maintain internal documentation, workflows, and client tools
  • Assist with materials for demos, sales efforts, and industry events


Qualifications

  • Strong written and verbal communication skills
  • High attention to detail and strong follow-through
  • Comfortable working with data, spreadsheets, and reports
  • Ability to manage multiple priorities in a fast-paced environment
  • Basic technical aptitude and problem-solving skills


Preferred Experience

  • Client services, operations, or account management experience
  • Call center, BDC, or service-based business experience
  • Familiarity with phone systems or call routing platforms
  • Automotive industry experience is a plus, but not required


What Success Looks Like

  • Clients feel supported and confident in our services
  • Issues are identified and resolved proactively
  • Reports are accurate and delivered on time
  • Internal teams are aligned on client expectations


Frequently Asked Questions

Is the salary disclosed for the Client Services Coordinator for Business Development Center position at motorworksauto?
The salary for this Client Services Coordinator for Business Development Center role at motorworksauto is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Coordinator for Business Development Center position at motorworksauto located?
This Client Services Coordinator for Business Development Center role at motorworksauto is based in Waite Park, Minnesota, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Coordinator for Business Development Center role at motorworksauto full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Services Coordinator for Business Development Center role in the First Ring department at motorworksauto.
Which team or department does the Client Services Coordinator for Business Development Center at motorworksauto belong to?
This Client Services Coordinator for Business Development Center position is part of the First Ring department at motorworksauto. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Coordinator for Business Development Center position at motorworksauto?
Click the "Apply Now" button on this page. You will be redirected to motorworksauto's official application portal hosted on bamboohr where you can submit your application directly.
When was the Client Services Coordinator for Business Development Center job at motorworksauto posted?
This Client Services Coordinator for Business Development Center position at motorworksauto was posted on Dec 26, 2025. Apply as soon as possible — early applications are often reviewed first.
Client Services Coordinator for Business Development Center
motorworksauto
Apply for this role ↗

You'll be redirected to motorworksauto's official application page on bamboohr.