Front Desk / Reception

Front Desk / Reception

The Pet Patrol Dog Hotel is looking for enthusiastic, hardworking dog lovers to join our team. We are an upscale Dog Hotel that offers boarding, daycare, grooming and wide variety of dog food and treats. If you’ve got an upbeat, positive personality, professionalism, stamina and great dog handling skills, we may have a position available for you. We are looking for pet care staff with a flexible schedule that can work both am and pm shifts. You MUST be available to work weekends and holidays as these are our busiest times. Management positions may be available for the right candidate.

• Must be able to handle and control dogs of all sizes
• Must enjoy working with both people and pets
• Must have the stamina and mobility required to interact with energetic dogs as well as ensure our pet resort looks inviting and clean
• Must have a flexible work schedule where you can work during the week, weekends and holidays as scheduled by your manager
• Must be able to follow directions and comply with processes and procedures
• Must have a keen sense of observation animal behavior and knowledge when observing the pets to know if there is something wrong
• Cannot be allergic to dogs or sensitive/fearful of dogs or all sizes.
• Must be able to multi-task and handle multiple assignments in a short period of time.
• Must understand that cleaning up after dogs and cleansing the facility is a requirement of the job.
• Must have a positive, upbeat attitude and personality
• This position requires constant moving around, being on your feet, and CLEANING having enough arm strength and hand grasp required to handle leashes and animal collars to maintain control of an animal.
  

The Front Desk / Receptionist is responsible for customer service, reservations, retail inventory, processing invoices & payments, processing enrollments and administrative duties in support of these functions.  Additionally, they are responsible for the maintenance and cleaning of the reception/retail area.  The Front Desk / Receptionist reports to the Manager on Duty.

Primary Duties

1. Customer Service
   1. 
      Our priority is servicing the clients that are in our center by greeting everyone who enters and offering assistance (i.e., clients on the phone should be asked to hold while you greet a client that enters or ask for a number & call back the client on the phone). Attempt to call clients by their first names and acknowledge their dog by name too.  Thank them for doing business with us and encourage them to return.
   2. 
      Telephone calls should be answered promptly with the Company greeting, your name and an offer of assistance. Calls for management should be screened, and announced – not just put through. If the person being called is not in, ask if they would like voice mail. If not, document messages for management on phone message pads complete with date, time of call, phone number, complete message & your initials.  Check phone frequently for missed call messages and return promptly.
   3. 
      Show appreciation to our clients for visiting and encourage them to use our services. Explain our focus on pet wellness and quality care provided in all our services.
   4. 
      Utilize friendly sales techniques to upsell clients on additional service and products that will benefit their pets.
   5. 
      Work with dissatisfied clients in an effort to resolve issue to retain clients.
      
   6. 
      Coordinate with Hospitality staff when opening or closing to ensure proper pet care and client communication for early pet drop-offs & late pick-ups.
2. Reservations & Invoice Processing
3. 
   Enter “complete” client reservations in point of sale system as outlined in Bookings procedures; including extra charges as per pet policies (e.g., pick up fees, Late fees, Daycare fees, Day boarding fees, etc).
4. 
   Receive payments and process invoices as described in the Invoice Processing procedures. Timely collect all invoices posted to pending bills.
5. 
   Keep familiar with management approved payment exceptions and client prepayments/credits and keep accurate records for all.
6. 
   Balance cash bag daily.
7. Pet Check-in Processing
8. 
   At check-in confirm current client contact information & care instructions for pet for all services to be provided. It is critical to accuracy in billing and pet care that all pets and services are entered 100% correct in point of sale system.  Check pets in as they arrive.
9. 
   Groom Shop Services – confirm pick-up time & phone call if we are to call when ready. For new clients or change in instructions from last visit ask the client to complete Groom Instruction form.
10. 
    Daycare – confirm pick-up time and add lunch if applicable.
11. 
    Boarding – complete inventory of luggage, feeding and medication instructions as per procedure.
12. Processing Enrollment Paperwork & Expired Vaccinations
13. 
    Processing enrollment paperwork accurately & timely is a high priority and procedures followed for daycare & loft boarding as applicable.
14. 
    Monitoring, following-up and documenting pet vaccinations in accordance to procedures is a high priority of the position.
15. Retail Inventory
16. 
    Assist clients in sale of retail inventory.
17. 
    Input retail quantities into point of sale system as inventory is added, price and display.
18. 
    Restock items from storage as needed.
19. 
    Keep inventory stock clean, neat and pulled to front of shelving.

Other Job Duties

1. Management Projects
   1. 
      Other special projects as assigned
2. Administrative
3. 
   Print copies of daily reports for reception area for all service areas.
4. 
   File paperwork in client files as outlined.
5. 
   Print and maintain copies of client forms and packages as needed.
6. 
   Maintain member listings, warnings and folders.
7. 
   Print administrative forms as needed for guest services.
8. 
   Maintenance client mailing lists as needed.
9. 
   Restock flyers, business cards, magnets as needed.
10. 
    Restock samples, treats & lollipops as needed.
11. 
    Make client reminder calls as per procedures.
12. 
    Perform functions as assigned in Guest Services Monthly Checklist.
13. 
    Cleaning tasks are completed as outlined in reception duties checklist.
14. 
    Assist new staff in learning procedures and serving clients.
15. 
    Other duties as assigned

You may submit a resume but it is not mandatory to apply.

If you think you meet our qualifications and are looking for a position in the Pet Care Industry please submit an application.