Front Desk Attendant

Who We Are

At Ruth & Naomi’s Mission, we are more than just an organization—we are a community dedicated to walking alongside those experiencing homelessness, poverty, and addiction. Rooted in Christian faith, we provide shelter for over 200 people nightly, serve 500+ meals daily, and offer life-changing recovery programs.

Our core values guide everything we do:

• Grace – We believe in second chances.
• Hope – We won’t give up.
• People – We see the value in everyone.
• Partnership – We walk together.
• Curiosity – We are eager to learn.
• Trust – We do what we say we will.

The Role

The Front Desk Attendant at the Family Centre is part of a team responsible for providing a warm and welcoming environment for people coming into the facility. This role provides site security to support and encourage building patrons to feel safe and secure while on the premises of RAN Mission Family Centre located at 46129 Princess Avenue in Chilliwack BC.

Key Responsibilities

• Provide a welcoming presence at the Family Centre reception desk.
• Conduct regular internal and external patrols and document activity.
• Monitor building access, log visitors, and manage keys, fobs, and security passes.
• Complete Shift Activity Reports, Incident Reports, and visitor logs accurately and on time.
• Maintain a clean and presentable reception area and support general facility cleanliness.
• Respond to first aid situations and complete appropriate documentation.
• Assist with after-hours reception duties, lost and found, and parking area monitoring.
• Support RAN’s Recovery treatment program as needed.
• Attend staff meetings and contribute to positive team communication.
• Other duties as assigned by the Family Center Assistant Manager

What You Bring

• High school diploma or equivalent (post-secondary in social services, security, or related field an asset).
• Minimum 1 year of experience in security, front desk, or client support (shelter or healthcare preferred).
• Valid First Aid & CPR certification (or willingness to obtain).
• Nonviolent Crisis Intervention or de-escalation training is an asset.
• Experience working with vulnerable populations (homelessness, addiction, mental health).
• Strong observational and situational awareness skills.
• Ability to remain calm and professional in crisis situations.
• Clear written and verbal communication skills.
• Commitment to the mission, vision, and values of Ruth & Naomi’s Mission.

Position Details

• Knowledge of community resources.
• Sit, stand or walk (for up to an entire shift).
• Climb stairs, ramps, or ladders occasionally during shift.
• Occasionally bend/twist at waist/knees/neck to perform various duties.
• Occasionally lift or carry up to 40 pounds.
• Our family center is staffed 24/7 with shifts from 7:30am-3:30pm, 3:30PM-11:30PM and 11:30PM-7:30AM (including weekends and holidays).

If you’re passionate about creating a safe and welcoming environment while serving the community with dignity and compassion, we’d love to hear from you! 

For more information, you can view the full job description HERE!