Junior ERP Support Specialist (NetSuite ERP)

As a member of Forvis Mazars Asia-Pacific, based in Kuala Lumpur, Malaysia, you will be involved in the ongoing support, enhancement, and maintenance of Oracle NetSuite (cloud-based ERP system) for various Forvis Mazars entities.

As a Junior ERP Support Specialist, you will:

1) Support enhancements and maintenance to the NetSuite ERP setup in the region:

• Act as one of the key points of contact for NetSuite-related matters raised by various Forvis Mazars offices
• Support discussions with end-users to understand business requirements and enhancement requests
• Assist in system configuration and testing when necessary
• Ensure requests from various offices are addressed in a timely manner
• Support enhancement activities to align NetSuite functionalities with business requirements
• Provide quality feedback and system support to end-users
• Conduct recurring ERP system maintenance tasks

2) Support end-users in coordination with other team members under the Service Level Agreement:

• Provide data migration and ERP support services to new and existing countries
• Share functional knowledge and collaborate with team members on support activities
• Deliver functional support for various business and operational needs
• Work with Forvis Mazars entities to help maintain stability and alignment of databases and ERP processes
• Build good working relationships with various offices by understanding their business processes and system usage
• Analyze and troubleshoot user issues related to ERP data and business processes

3) Support documentation and training initiatives:

• Prepare and maintain SOPs, FAQs, workflow documentation, and training materials
• Conduct NetSuite end-user training sessions and knowledge-sharing activities when required

Requirements

Degree in IT, Finance, Accounting, Information Systems, or any related field with both Finance and IT exposure

• Understanding of accounting or financial processes combined with technical/IT skills
• 0–1 year of relevant experience is preferred; fresh graduates are encouraged to apply
• Strong knowledge of accounting/finance is an advantage
• Knowledge or exposure to NetSuite is desired but not mandatory
• Experience in ERP support, system support, ticketing systems, enhancement, or training is preferred
• Experience in handling support tickets, issue tracking, and user support requests is an advantage
• Team-oriented and attentive to detail
• Ability to support regional cross-functional teams (Finance, HR, client-facing consultants, etc.)
• Scripting knowledge is an advantage but not mandatory

Other requirements

• Proficient in Microsoft Excel and other Microsoft Office tools
• Strong self-learning and problem-solving skills
• Experience working in a Professional Services environment is an advantage
• Good understanding of accounting/finance modules is a plus
• Good communication and interpersonal skills, with the ability to engage with different stakeholders and teams

We regret to inform that only shortlisted candidates will be notified.

Forvis Mazars Asia Pacific Services Sdn Bhd (formerly known as Mazars Asia Pacific Services Sdn Bhd) is a Malaysia incorporated company and a member firm of Forvis Mazars, an international Advisory and Accountancy Group that operates as a single integrated partnership. Operating in over 100 countries and territories around the world, we draw on the expertise of more than 50,000 professionals to assist clients of all sizes at every stage in their development. FMAPS supports the business operations of Forvis Mazars member firms in Asia Pacific and beyond in the delivery of services to clients.