LIMS Implementation Support Engineer (6-Month Temporary Contract)
Eurofins
Full time
Senior IT Support Engineer
carta· Information Security & IT
About this role
The Company You’ll Join
Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.
Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.
Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.
For more information about our offices and culture, check out our Carta careers page.
The Team You’ll Work With
You will join Corporate IT, the team responsible for the experience of working at Carta. Our IT Support Engineers are the human face of IT. As a Sr. IT Support Engineer, you lead complex initiatives, serve as the team’s escalation point in your workstream, and mentor E2/E3 engineers. You partner directly with Security, People, Finance, and the executive team.
The Problems You’ll Solve
Own the User Experience: You resolve complex issues across our SaaS and identity stack (Okta, Google Workspace, Slack, Zoom, MDM, hardware) and represent IT in high-stakes moments: executive support, terminations, sensitive offboardings.
Drive Operational Programs: You own a major operational program like Day 1 onboarding, executive support, or M&A integration support. These are the programs that determine whether IT scales with the company.
Eliminate Failure Patterns: You identify recurring issues, automation candidates, and process gaps. You partner with Automation Engineers to ship durable fixes instead of running the same playbook every quarter.
Multiply the Team: You serve as an escalation point and mentor for E2/E3 engineers, set the bar for customer interactions and operational discipline, and build automations that help the team beyond your direct reach.
Partner Across the Business: You work closely with Security on access reviews and incident response, with People on the employee lifecycle, and with Finance and ELT on executive support and compliance.
About You
The Domain: You have deep hands-on experience across the SaaS and identity stack at scale: Okta, Jamf, Intune, Atlassian (Jira), Slack, Zoom, Google Workspace, Microsoft 365, Box, 1Password, and DocuSign. You are proficient in conference-room AV (Crestron, Q-SYS, LogiSync, Zoom Rooms) and physical access systems (Cisco Meraki cameras, Brivo). You understand identity and the security implications of access changes.
Customer Instinct: You are calm under pressure, empathetic with frustrated users, and professional in high-stakes situations. You turn bad experiences into trust.
Operational Discipline: You document your work. You follow change management. You do not make unilateral changes to security or identity settings. You verify before you close a ticket.
Leadership: You lead through influence, not authority. You coach junior teammates, share knowledge proactively, and raise the team’s bar through how you work.
Modern Tooling: You use modern tooling and AI including Claude as a routine part of your work. You use AI assisted workflows to draft runbooks, debug issues, and accelerate resolutions spending more of your time on high-leverage, unconventional problems that automation can’t solve. You build automations that help your projects and the teammates you mentor. You treat AI and automation as a default, not an afterthought.
Experience: We recommend 5-7 years of IT support, helpdesk, or technical operations experience, with at least 2 years in a senior or lead role at a fast-growing or recently-acquired company.
Salary
Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is:
$136,000-$160,000 in San Francisco, CA
Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
Disclosures:
- We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
- Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
- For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
- Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.
Frequently Asked Questions
Is the salary disclosed for the Senior IT Support Engineer position at carta?
The salary for this Senior IT Support Engineer role at carta is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior IT Support Engineer position at carta located?
This Senior IT Support Engineer role at carta is based in San Francisco, California. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Senior IT Support Engineer at carta belong to?
This Senior IT Support Engineer position is part of the Information Security & IT department at carta. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior IT Support Engineer position at carta?
Click the "Apply Now" button on this page. You will be redirected to carta's official application portal hosted on greenhouse where you can submit your application directly.
When was the Senior IT Support Engineer job at carta posted?
This Senior IT Support Engineer position at carta was posted on Jun 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior IT Support Engineer
carta
You'll be redirected to carta's official application page on Greenhouse.