Risk and Security Manager

The role – Risk and Security Manager

Purpose of the Job 

The Risk and Security Manager is responsible for:

• The Centre operations, assets, and risk management both during and outside of Centre trading hours
• Working with the Centre Management Team to promote positive Risk and Security Management (RSM) behaviour, minimise Centre risks and ensure compliance with Risk Management policies and procedures.

Outcomes I am responsible for

• Ensure compliance with H&S, building standards, and relevant legislation for a safe and healthy workplace.
• Identify and manage risks, implementing strategies to mitigate them.
• Conduct contractor inductions and regular H&S audits.
• Review and update Emergency Plan and Business Continuity Plan with Stride plans.
• Maintain and communicate Stride H&S procedures, manage contractor and retailer compliance, and provide employee training.
• Manage insurance claims.
• Report H&S performance to the Centre Manager for analysis of performance and compliance.
• Take and record H&S meeting minutes; file compliance documentation.
• Record and investigate incidents with staff, contractors, tenants, and Head Office.
• Review contractor H&S documentation (SWIMS/JSA) for shopping centre works.
• Assist Facilities Manager with maintenance works to ensure building integrity and standards.
• Maintain procedural documentation, including Tenancy Manual and H&S/Emergency Procedures Manual.
• Assist with annual budget process from a risk perspective.
• Manage the Health and Safety budget.
• Issue and process purchase orders and invoices for out-of-contract work.
• Collaborate with tenants and contractors for compliance work to meet regulations.
• Negotiate and manage the security contract and onsite security team; review security reports and handle incidents.
• Coordinate fire evacuation processes and duty management training.
• Promote a Risk and Security management culture and participate in policy and procedure development.

Who you will work with 

• Centre Management Team
• Centre Tenants
• Centre Manager
• Centre Customers
• Facilities Manager and onsite security contractors
• Local Police & Authorities
• Safety & Sustainability Manager

Outcomes I am responsible for

• Walking the Centre daily with the Facilities Manager to ensure presentation standards are met and maintained.
• Managing partnerships with key contractors and service providers
• Managing a close relationship with the local police
• Managing a close relationship via daily meetings with the relevant Centre Security Contractor
• Managing risk through identification of potential hazards and swift mitigation and long-term solutions
• Liaising with retailers to ensure understanding of and compliance with Risk and Health and Safety standards
• Delivering timely and accurate reporting on Health and Safety performance and compliance
• Developing collaborative relationships with the key members of Centre Management, Retailers, Security, Cleaners and the Customer Services Team to achieve desired outcomes.

What you will bring to the role

Qualifications

• Health and Safety, Risk Management or Security experience or training with a minimum of three or more years of applicable work experience.

Role specific experience 

• You understand Health and Safety / Risk Management principles, drivers, opportunities and threats and utilise these to enhance business performance.
• You understand Security Management principles, drivers, opportunities and threats and utilise these to enhance business performance.
• You are results focused, enthusiastic and driven to achieve personal and work goals;
• You interact confidently with others, build strong relationships through mutual respect, questioning and listening skills 
• You understand budgeting and how to manage costs effectively •Customer service oriented •You enjoy being part of a  successful team and support others across the organisation.

Key skills relevant to the role

• You see clients / customers and stakeholders as paramount and work to anticipate their needs and ensure their satisfaction
• You plan and organise yourself and others to ensure productivity and efficiency goals are met and priorities are completed
• You have a high attention to detail
• You are results focused, enthusiastic and drive to achieve personal and work goals
• You are a perceptive individual with strong listening and communication skills
• You take an active role in the team, contributing ideas and encouraging others.  You contribute towards team objectives.

The detail  

• Team - Queensgate Shopping Centre
• Reporting to Assistant Centre Manager
• Direct reports - N/A
• Budget responsibility - Ensuring optimum use of the Security budget and delivering the best possible results within this budget
• Location - Queensgate Shopping Centre
• Contact - You will be available out of normal works hours for incidents or emergencies and support the Centre Management Team, Security team and our relevant Centre Contractors and Retailers.

Strategic fit

Stride aims to deliver the best returns through the best people and the best places. Providing exceptional marketing and administration support to achieve best outcomes for the Centre will be a core part of your contribution to the wider Stride strategy.

Stride Values

Nimble performer:  You convert challenges into growth opportunities.  You take responsibility and ownership of the role. You learn from mistakes, review approach and outcomes for continuous personal improvement

Fresh Thinker:  You look beyond the job at hand and continuously seek new avenues for growth and value add

Discipline driven:  You assess and implement quality answers and actions in a timely manner based on deep centre understanding

People Centred:  You build strong relationships through excellent service and drive growth by demonstrating value as a trusted partner to customers

The above job description is not intended to be limiting – rather to give an outline of essential duties of the position that may change from time to time.