Account Manager

Overview

The Account Manager is a key contributor to both the Canadian Business Development and Client Management team, supporting Business Development and Operational functions leading to the growth and expansion of AmTrust’s Legal Expense Insurance offering in the Canadian market. This role is responsible for managing existing business partner relationships while simultaneously executing a range of initiatives that support product awareness, partner engagement, and commercial development, and providing support to the general running of the office.

Working within a small, high-performing team, collaborating closely with the Business Development Director and Office Manager while also demonstrating the confidence and judgment required to operate independently when appropriate.

Responsibilities

· Manage and maintain strong working relationships with existing business partners, acting as a key point of contact for ongoing engagement and support

· Support business development efforts by coordinating partner communications and responding to partner needs in a timely and professional manner

· Develop, draft, and maintain policy literature, product documentation, and marketing collateral; ensuring accuracy, clarity, and alignment with internal standards, as it relates to AmTrust’s Legal Expense Insurance products

· Manage professional communications to support brand visibility and partner engagement in the Canadian market

· Draft and assist with the preparation of commercial agreements and related documentation in coordination with internal stakeholders

· Work closely with the Business Development Director and Office Manager to support strategic initiatives, while exercising sound judgment to make independent decisions when required

· Coordinate multiple priorities across relationship management and marketing activities, ensuring deadlines and quality standards are met

· Represent AmTrust professionally in interactions with business partners, demonstrating confidence, credibility, and commercial awareness

· Keeps current with market trends and demands.

· Performs other functionally related duties as assigned

Qualifications

Required:

· Post-secondary education in business, marketing, communications, insurance, or a related discipline, or equivalent practical experience

· Demonstrated experience in account management, business development support, marketing coordination, or a similar client-facing role

· Experience drafting professional written materials, including marketing collateral, policy or product documentation, agreements, and digital communications

· Strong written and verbal communication skills, with the ability to tailor messaging for business partners, internal stakeholders, and public-facing platforms such as LinkedIn

· Comfort working directly with external business partners, demonstrating confidence, professionalism, and sound commercial judgment

· Ability to work effectively in a small team environment, collaborating closely with senior leadership while operating independently when required

· Strong organizational and time-management skills, with the ability to manage multiple priorities across relationship management and marketing deliverables

· High attention to detail, particularly when preparing policy-related or contractual documentation in a regulated insurance context

· Proficiency with standard business and marketing tools, including Microsoft Office and common digital communication platforms

Preferred:

· Degree Level Education with relevant subject matter

· Experience in the insurance, financial services, or legal services sectors

· Familiarity with legal expense insurance or insurance distribution models

· Experience supporting marketing initiatives in a regulated or compliance-driven environment

· Exposure to drafting or coordinating commercial agreements

· Bi-lingual (French/English) would be an advantage

The expected salary range for this role is $65,000-$75,000/year CAD.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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What We Offer

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.