Customer Service Representative

apexplumbing· Operations
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📍 Danville, Kentucky, United StatesFull Time

About this role

Customer Service Representative (CSR)



Why work for us?
Apex Plumbing Solutions has been proudly serving our residential and commercial clients since 2008. We provide exceptional plumbing services and invest heavily in training our team to be the best in the business. We believe that excellent customer service comes from a satisfied and well-supported team. If you're looking for a stable, long-term position where your contributions are valued, we'd love to hear from you! Visit our website to learn more: callapexservices.com



What we offer:

 

  • Medical, Dental, and Vision insurance
  • Long-term and short-term disability insurance
  • Life insurance
  • 5 days paid vacation
  •  paid holidays
  • 401k with 3% company match (option for partial match up to 5%)
  • Career advancement opportunities
  • Referral program


Pay Range: $15/hr to $18/hr, depending on experience


Hours: Monday through Friday, 8:30 AM to 5:00 PM



Duties/Responsibilities:



  • Answering customer inquiries and resolving issues promptly and professionally
  • Scheduling service appointments and coordinating with the dispatch team
  • Maintaining accurate customer records and service history
  • Processing payments and handling billing inquiries
  • Assisting with follow-up on collections and past-due accounts
  • Supporting the team with general administrative tasks as needed
  • Position requires employee to be on-call on a set rotation schedule



Required Skills/Abilities:

 

  • 1+ years of customer service experience
  • Strong communication skills, both verbal and written
  • Ability to handle sensitive situations with professionalism and tact
  • Organizational skills and attention to detail
  • Database experience is a plus
  • Proficiency in Microsoft Office (Word, Excel)
  • Ability to multitask in a fast-paced environment
  • Dispatching experience is a plus


Candidates will be required to pass a background check and drug test upon receiving a conditional offer of employment.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at apexplumbing?
The salary for this Customer Service Representative role at apexplumbing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at apexplumbing located?
This Customer Service Representative role at apexplumbing is based in Danville, Kentucky, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at apexplumbing full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Representative role in the Operations department at apexplumbing.
Which team or department does the Customer Service Representative at apexplumbing belong to?
This Customer Service Representative position is part of the Operations department at apexplumbing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at apexplumbing?
Click the "Apply Now" button on this page. You will be redirected to apexplumbing's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Representative job at apexplumbing posted?
This Customer Service Representative position at apexplumbing was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
apexplumbing
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You'll be redirected to apexplumbing's official application page on bamboohr.