Billing and Collections Coordinator

About EdgeUno

EdgeUno is a US-based technology infrastructure company headquartered in Miami, with a strong operational presence across Latin America, including Colombia, Brazil, Argentina, Peru, and Ecuador. We enable digital businesses to scale with high performance and reliability by providing connectivity, IP Transit, private networks, data centers, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and global technology companies. Through our own infrastructure platform and strategic interconnection with major global hubs, we deliver low latency, security, and operational resilience across the Americas and beyond. 

Job Description 

As the person responsible for billing and collections at EdgeUno, you will play a vital role in supporting our OTC team by managing billing, credit, collections, financial analysis, and reporting. This position requires: critical thinking, attention to detail, strong analytical capabilities, effective communication skills, and the ability to collaborate with various teams across the organization. 

Core Responsibilities 

Billing operations 

• Prepare and issue monthly invoices and credit/debit notes for MRC/NRC, burst/usage, take-or-pay trueups, and cross-connect/loop fees. 

• Validate contract terms (rates, commits, indexation, taxes, currency) and effective dates prior to billing. 

• Perform pre-billing checks and post-billing reconciliations; resolve discrepancies quickly. 

• Coordinate invoice delivery (e-invoicing portals, email, EDI) and track acceptance. 

Collections and credit 

• Own a prioritized collections worklist; execute dunning cadence, payment plans, and escalations to meet DSO/aging targets. 

• Negotiate with customers on disputes and short-pays; document root cause and drive corrective actions. 

• Coordinate with Sales/CX on service suspensions/reinstatements per policy; support Legal on claims when required. 

• Evaluate customer creditworthiness and recommend credit limits based on financial analysis and company policies. 

• Monitor customer accounts to identify and resolve outstanding balances, payment delays, and discrepancies. 

Data, reporting, and process improvement 

• Publish weekly/monthly AR dashboards (aging, DSO, promises-to-pay, disputes, cash forecast inputs). 

• Monitor KPIs and implement compensating controls to prevent errors (checklists, exception reports, automation). 

• Partner with IT/Finance Ops to streamline workflows and automate tasks (e.g., prebilling validation, dispute tracking). 

Cross-border, tax, and currency 

• Apply correct tax treatment and e-invoicing requirements by country; coordinate with Tax on withholdings and grossups. 

• Manage multi-currency billing and FX impacts; ensure consistent presentation of amounts due. 

Other 

• Assist in the development and implementation of credit, collections, and financial analysis policies and procedures. 

• Participate in financial audits by preparing relevant documentation and ensuring compliance with audit requirements. 

• Stay updated on changes in local laws and regulations that may impact financial operations. Provide updates to the team regarding relevant local regulations and its implications. 

• Support ad-hoc financial projects and initiatives as assigned by management. 

• Serve as the primary point of contact for financial analysis and decision-making support within the local context. 

• Lead the AR/billing workstream for the NetSuite migration 

Requirements 

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field 

• B2 English or above. 

• Proven experience in billing, credit management, collections, financial analysis, or related roles, preferably in a multinational or regional environment and preferably in Telecommunications.  

• Strong understanding of the Order to Cash (O2C) process. 

• Strong analytical skills with the ability to interpret financial data and make recommendations. 

• Excellent attention to detail and accuracy in financial reporting. 

• Proficiency in Microsoft Excel and other financial software. 

• Knowledge of accounting principles and financial controls. 

• Effective communication skills, both verbal and written. 

• Ability to work independently as well as part of a team. 

• Preferred experience with data management tools, process automation, and scripting (e.g., Python, Power Automate, N8N) 

• Strong organizational and time management abilities. 

What We Offer

• Competitive compensation package
• High-quality healthcare and additional benefits
• Training and development opportunities for career growth
• A collaborative and trust-driven environment where ideas are valued, and partnerships are encouraged

Note: Please submit your resume in English.