Marketing and Patient Coordinator

About Us
Body+Beauty Lab is a premier destination for advanced aesthetic medicine, defined by a commitment to excellence and transformative results. Our team includes board-certified physicians, advanced practitioners, and licensed medical aestheticians — each bringing specialized expertise that drives a culture of innovation and elevated care. We specialize in aesthetic injectable services for rejuvenation and aesthetic refinement, integrative health and wellness, and advanced skincare and aesthetician services.

We pride ourselves on creating a warm and welcoming environment for both our clients and our team. We believe a positive and supportive culture is essential to providing exceptional care and service. Our team shares a passion for personalized care and is committed to delivering natural, conservative results while prioritizing education, ethics, and professionalism.

Role Overview
We’re looking for a full-time Marketing Coordinator / Front Desk role to support local brand visibility, patient engagement, in-clinic activations, and an exceptional client experience at Body+Beauty Lab. This is a hands-on, execution-focused role that blends social media content creation and event coordination with front desk sales, patient relationship management, and daily clinic operations. The ideal candidate is organized, creative, and personable — equally comfortable on camera capturing content as they are greeting clients and driving appointment bookings.

Locations This is a full-time position supporting both Pennsylvania locations. The ideal candidate is able to travel between: Philadelphia: 834 Chestnut St, Philadelphia, PA 19107 St. Davids: 595 E Lancaster Ave, Saint Davids, PA 19087

Duties & Responsibilities

• Social Media & Content Creation
  • Plan, create, and publish content across Instagram and other relevant platforms in alignment with brand guidelines
  • Capture on-site content including provider moments, treatment highlights, before-and-afters, and clinic culture
  • Partner with providers to support and encourage organic, provider-led content creation
  • Monitor engagement and respond to comments and DMs in a timely, on-brand manner
• Event Coordination
  • Plan and execute in-clinic events and local activations with clearly defined logistics and outcomes set by Clinic Leadership
  • Manage event RSVPs, guest communications, and day-of coordination
  • Track attendance and outcomes; deliver post-event recaps to Clinic Leadership
  • Support outreach to local businesses, brand partners, and community organizations to drive awareness and referrals
• In-Clinic Marketing Support
  • Ensure promotional materials, signage, and treatment menus are current and on-brand
  • Support execution of campaigns, seasonal promotions, and limited-time offers as directed by Clinic Leadership
  • Respond to incoming leads within the CRM, conduct initial outreach, and convert to appointment
• Front Desk & Client Experience
  • Greet and check in patients; create a warm, professional first impression
  • Manage appointment scheduling, follow-up calls, and booking of return visits for all clients
  • Enroll clients in memberships, packages, and provider promotions; process payments and offer payment plan options
  • Perform skincare analyses and product demonstrations; assist guests in selecting appropriate services and retail
  • Assist with tracking guest data, completion of consent forms, and maintenance of accurate client records
  • Develop lasting relationships with existing guests while continuously engaging and recruiting new guests
  • Maintain overall office and retail area cleanliness; keep fixtures clean and fully stocked with merchandise
  • Assist with inventory management as directed

Requirements

• 2+ years of experience in social media content creation, marketing, event coordination, retail, or client-facing service
• Proficiency with Instagram, including Reels creation, scheduling tools, and basic analytics Proficiency with Canva or similar design tools for creating on-brand marketing assets
• Experience capturing and editing short-form video content for social media
• Comfortable on-camera and experienced supporting or directing provider content capture
• Strong front desk or retail sales skills with a track record of converting consultations to bookings
• Excellent communication and patient service skills — both in-person and by phone
• Highly organized with demonstrated ability to manage multiple projects and deadlines simultaneously
• Flexible availability including occasional evenings and weekends for onsite and offsite events
• Reliable transportation and ability to travel between clinic locations (Philadelphia and St. Davids)
• High school diploma required

Preferred Qualifications

• Experience in a med spa, dermatology, wellness, or aesthetic clinic setting
• Familiarity with Zenoti or similar practice management / scheduling software
• Experience with CRM platforms and basic lead management (specific platform training provided)
• Existing relationships with local businesses, brands, or community organizations in the Philadelphia area
• Experience collaborating with corporate marketing teams or national brand partners

Compensation

• Competitive based on experience

Physical Requirements

• Ability to work on-site and move throughout the clinic environment
• Ability to lift up to 50 lbs (event materials, signage, boxes, inventory)
• Ability to stand or remain mobile for extended periods during events, content shoots, and front desk shifts