Associate Business Systems Analyst

Company Description

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

Job Description

WHAT DOES AN ASSOCIATE BUSINESS SYSTEMS ANALYST DO? 

The Associate Business Systems Analyst role is a flexible position designed to assist the Business Systems Analyst (BSA) and Product Manager in the development and management of our software products. This individual will play a key part in maintaining the integrity of our product backlog, ensuring requirements are current, and facilitating clear communication across development, QA, and project management teams. The role provides critical support by managing incoming UAT feedback, handling feature requests, and ensuring Azure DevOps (ADO) tasks are consistently up to date. This position offers a significant opportunity to learn and grow within the product management function.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with team members to elicit business requirements from stakeholders in order to determine and define the Business Requirements and User Requirements, and support the BSA in writing and refining user stories.
• Assist in managing the product backlog, including the intake and organization of UAT feedback and new feature requests.
• Assist with user discovery workshops and UAT feedback sessions.
• Help maintain and update tasks, user stories, and bugs in Azure DevOps (ADO) to ensure accuracy and transparency.
• Work with team members to triage and mitigate defects.
• Act as a communication link between implementation, development, and QA teams to ensure all parties are aligned on requirements and timelines, in coordination with the Project Manager.
• Identify and flag scope changes, actively calling out potential risks to the Product team.
• Assist the Product Manager with ad hoc tasks related to product planning, documentation, and stakeholder communication.
• Contribute to a collaborative, team-oriented environment by communicating effectively and transparently.
• Uses critical and creative thinking to help evaluate and solve work-related issues.
• Focuses on results in a professional, ethical, and responsible manner.

Qualifications

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree in a related field
• 2-3 years of technology / product work experience.
• General understanding of the Software Development Lifecycle (SDLC).
• Familiarity with or interest in AI development concepts.
• Knowledge of the Healthcare and Pharmaceutical Marketing industries.
• Demonstrates an understanding of the process of requirements gathering to support platform design.
• Demonstrates a basic understanding of internal tools used by the team for requirements authoring, tracing, and presentation.
• Demonstrates an understanding of basic relational database architecture and an understanding of protocols for transferring data between systems.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work effectively both independently and as part of a team.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

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