Senior IT Support Engineer - MSP

PLEASE NOTE:

For the greater New York City area applicants, this is an in-office position.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel?  My IT Crew is the place where everyone gets a voice and new ideas are welcomed.  Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

• Our clients love us and our satisfaction surveys show it at a consistent 97%
• We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
• No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
• We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. 

Senior IT Support Engineer Duties and Responsibilities:

• Provide oversight and mentorship to the team in addition to your technical role. 

• Suggest and organize team-building activities. 

• Ensure team performance and understand on metrics. 

• Act as a resource to the rest of the team for rapid decisions and direction. 

• Through Root Cause Analysis, discover training needs and provide coaching. 

Senior IT Support Engineer Requirements and Qualifications:

• 5+ years of relevant technical experience with Microsoft end-user and cloud technologies. 

• 2+ years of relevant lead experience with multiple technicians 

• Experience in managing customer expectations. 

• Demonstrable experience in incident, problem, and change management. 

• ITIL Foundations V3 or V4 certification is highly desired. 

• Excellent ability to present information in a manner that is clear and concise. 

• Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with a variety of stakeholders both internally and externally. 
• Excellent client service skills, with the ability to create/cultivate trusting relationships with clients and co-workers and remain calm in stressful circumstances.