Logistics Specialist III - Shared Services - Monterrey
uberfreight
Logistics Support Specialist II - Ciudad de México- Intermodal
uberfreight· Intermodal
About this role
Schedule: On site
Títle: Customer Support Specialist ll
Location: Ciudad de Mexico
Req #: 2756
What the Candidate Will Do
The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Region of impact: North America.
Basic Qualifications
- Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.
- Ensure all shipment details and references are entered accurately and on time in the Uber Freight systems.
- Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.
- Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues.
- Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.
- Ensure that the Uber Freight system reflects accurate and up-to-date information for all active shipments.
- Train and support interns or new team members on daily execution tasks and best practices.
- Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.
Preferred Qualifications
- At least 1 - 2 years of experience in freight forwarding, logistics coordination, or 4PL operations. Experience in Intermodal is a plus.
- Strong organizational and multitasking skills in a high-volume, time-sensitive environment.
- Excellent communication skills (written and verbal), customer-focused mindset.
- Attention to detail and ability to follow structured processes and documentation requirements.
- Team player with a proactive, solution-oriented attitude
- Advanced English skills as this position will have a significant impact in US-based operations
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Frequently Asked Questions
Is the salary disclosed for the Logistics Support Specialist II - Ciudad de México- Intermodal position at uberfreight?
The salary for this Logistics Support Specialist II - Ciudad de México- Intermodal role at uberfreight is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Logistics Support Specialist II - Ciudad de México- Intermodal position at uberfreight located?
This Logistics Support Specialist II - Ciudad de México- Intermodal role at uberfreight is based in Benito Juarez, DF 03710, Mexico; Ciudad de México, DF 06600, Mexico; Ciudad de México, MX 92029, Mexico ; Tlalnepantla de Baz, DF 54015, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Logistics Support Specialist II - Ciudad de México- Intermodal at uberfreight belong to?
This Logistics Support Specialist II - Ciudad de México- Intermodal position is part of the Intermodal department at uberfreight. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Logistics Support Specialist II - Ciudad de México- Intermodal position at uberfreight?
Click the "Apply Now" button on this page. You will be redirected to uberfreight's official application portal hosted on greenhouse where you can submit your application directly.
When was the Logistics Support Specialist II - Ciudad de México- Intermodal job at uberfreight posted?
This Logistics Support Specialist II - Ciudad de México- Intermodal position at uberfreight was posted on May 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Logistics Support Specialist II - Ciudad de México- Intermodal
uberfreight
You'll be redirected to uberfreight's official application page on Greenhouse.