Restaurant & Bar Service Associate

Role: F&B Service Associate 

Location: Hakuba

Contract term: Full time from April, 2026

Work hours: Average of 40 hours per week 

THE ROLE OVERVIEW 

We are looking for skilled Restaurant Service Associates to join our team at Hotel La Neige Restaurant. In this role, you will provide outstanding customer service, maintain a spotless and organized environment, and ensure a memorable dining experience for our guests. The ideal candidate should possess excellent interpersonal skills, a welcoming demeanor, and the ability to thrive in a dynamic setting. You may also assist with food service, coffee preparation, cocktail making, and other related tasks. 

ABOUT HOTEL LA NEIGE

Hotel La Neige features a fine dining restaurant at the heart of the 5-star luxury hotel, driven by a philosophy of cuisine that speaks quietly but meaningfully of its time and place. With Michelin-starred aspirations, our team crafts beautifully composed menus that blend classical French technique with the seasonal rhythms of Shinshu — celebrating locally sourced ingredients, regional specialties, and the natural gifts of the surrounding landscape. We are excited to be welcoming a decorated Culinary Director with extensive global Michelin-starred experience to lead and inspire our kitchen team.

SERVICE ASSOCIATE DUTIES

1. Food Service: Assist with serving food, clearing tables, and collaborating with kitchen staff. Demonstrate knowledge of menu items and make recommendations to guests. 
2. Customer Service: Provide warm, efficient, and attentive service to customers. Engage with patrons, understand their preferences, and address their needs courteously. 
3. Beverage Service: Mix and serve a variety of alcoholic and non-alcoholic beverages. Maintain comprehensive knowledge of cocktail recipes, garnishing techniques, and present drinks professionally. 
4. Coffee Preparation: Prepare various coffee beverages, including espresso, cappuccinos, and lattes. Be familiar with different brewing techniques, coffee flavor profiles, and handle coffee equipment with precision.
5. Cash Handling: Process payment transactions with accuracy and efficiency. 
6. Cleanliness and Hygiene: Follow strict sanitation practices, maintain immaculate and organized work areas, sanitize utensils, and adhere to health and safety regulations.
7. Teamwork: Collaborate seamlessly with servers, kitchen staff, and management to ensure smooth operations and remarkable customer services. 

REQUIREMENTS

• Legal right to live and work in Japan (typically via a Working Holiday Visa)
• Experience as a barista, bartender, host, or server preferred
• Excellent interpersonal and communication skills
• Willingness to work flexible hours, evenings, mornings, weekends, and holidays, as per the requirements of the establishment
• Ability to handle a fast-paced and dynamic work environment and to stand for long periods, lift heavy objects and handle the physical demands of the job
• Proficiency with POS systems and cash handling
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to thrive in a fast-paced environment and handle physical demands
• Strong work ethic and a team first mentality 
• English and Japanese fluency 
• Driving license and International Driving Permit

WHAT WE WOULD LIKE YOU TO BE LIKE

• You are reliable, respectful, and professional in attitude and appearance 
• You enjoy working in a team and adapt easily to new environments 
• You are solution-focused and calm under pressure 
• You love nature, snow, and creating great guest experiences 

WHAT WE CAN DO FOR YOU

• Competitive hourly rate
• Subsidized shared accommodation
• Discounts at all HHG restaurants and bars 
• A variety of shift patterns to allow for plenty of time on the mountain
• The opportunity to live and work and play in one of the world's snowiest ski resorts 
• Social events and team activities
• Potential for longer-term or returning opportunities

SERVICE ASSOCIATE STAFF SHIFTS

Floor Staff are expected to work up to 40 hours per week in flexible shifts that can extend until 10pm to accommodate the restaurant's operating hours. Some venues stay open until 2am. Shifts may also include morning shifts starting at 7am for breakfast service, as well as afternoon and Happy Hour shifts.

ACCOMMODATION

HHG provides staff accommodation in central Hakuba (mainly in Happo Village, Wadano, and Kamishiro). Options include shared or private rooms depending on your role.