Operations Coordinator (French language required)

Job Description

The Operations Coordinator is responsible for booking, supporting our tours and working closely with our suppliers & Director of Operations for a given geographical region. Responsibilities include but are not limited to: Reserving and booking services, supervising the logistics of the tour, supplier relations, cost and quality control, providing operational support to our Tour Directors and checking and processing supplier payments.

Responsibilities

• Manage supplier bookings
• Proactively research new suppliers for current and new destinations
• Communicate with sales representatives and product specialist on a regular basis to review itinerary progress /ask questions
• Follow-up with suppliers (post-tour if there are issues after receiving client or Tour Leader’s
  evaluation).
• Process invoices/Money Request and follow-up with suppliers on any inaccurate invoicing or
  credits based on group experience.
• Provide all invoices and receipts to the accounting department.
• Assist the Operations team with on road issues
• Participate to Destination workshops to develop and maintain relationships with existing and
  potential suppliers.

Qualifications

• Proficiency in French: Demonstrated advanced proficiency in both written and spoken French.
• Proficiency in English: Demonstrated advanced proficiency in both written and spoken English.
• Industry Experience: Extensive experience in the relevant industry, with a proven track record of success.
• Multitasking Skills: Exceptional ability to manage multiple tasks and projects simultaneously, ensuring timely and efficient completion.
• Collaborative Team Player: Strong team player with excellent interpersonal skills, capable of working effectively in diverse team environments.
• Microsoft Office Expertise: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to create complex documents, spreadsheets, and presentations.

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance. 
• +10% of gross salary as food stamps. 
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.