Season 26/27 - Chalet Host

Job Title: Chalet Host

JOB DESCRIPTION

As a key member of our luxury hospitality team in Niseko, you will deliver exceptional, personalized guest experiences throughout every stage of their stay.

You will act as a trusted point of contact, ensuring each guest enjoys a seamless, comfortable, and truly memorable visit.

JOB OVERVIEW/RESPONSIBILITIES

• Welcome guests warmly and provide attentive support throughout their stay
• Inspect and maintain chalets to ensure the highest standards of cleanliness and presentation
• Drive guests, assist with luggage, and offer local insights around the Niseko area
• Stay informed on ski conditions, dining options, and resort events to assist guests effectively
• Manage bookings, itineraries, and special requests with attention to detail
• Troubleshoot and resolve in-room equipment or facility issues promptly
• Handle guest feedback professionally to enhance overall satisfaction
• Arrange exclusive experiences such as private ski lessons, spa treatments, and bespoke activities
• Deliver thoughtful, tailored service that exceeds guest expectations
• Build genuine relationships with guests by remembering preferences and special details

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

• Experience
  • Ability to perform guest-facing or service-related duties
  • Ability to work cooperatively as part of a team
• Education and Qualification
  • Valid working visa in Japan
  • Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
• Skills
  • Effective communication skills with guests and team members
  • Ability to manage multiple tasks and determine priorities
  • Strong attention to detail and accuracy
  • Ability to take initiative and address issues proactively
    
• Language Skills
  • Business Level or above in English
• Competencies
  • Strong sense of responsibility toward guest satisfaction
  • Ability to remain calm and effective under pressure
  • Organized work style with effective time management
  • Friendly, polite, and professional attitude toward guests and colleagues

【Preferred】

• Experience
  • Experience in hospitality, resorts, accommodation, or tourism-related roles
  • Experience delivering personalized or guest-focused services
    
• Education and Qualification
  • Studies or background in hospitality, tourism, or service-related fields
• Skills
  • Flexible problem-solving skills in dynamic environments
  • Basic troubleshooting skills for facilities or equipment
    
• Language Skills
  • Conversational or above in Japanese
• Competencies
  • Ability to recognize guest preferences and contribute to service improvement
  • Understanding of or interest in resort-related operations

Employment Terms and Condition

Contract Period & Renewal

• Contract Period: 11/3/2026 - 3/31/2027
• Contract renewal: Applicable
• Reason of Renewal: 
  • Employee’s work performance and attitude.
  • Company’s business demands.

Duty, Work Location & Scope of Changes

• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
  • Training may be conducted at other location.
  • Employees may be required to work at different properties based on operational needs.
    
  • The initial assignment will be determined by the company.

Commuting & Workplace policy

• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

• Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

• Salary: 1,600 yen / per hour ~
• Subsidized Ski Pass on your location or Recreational Allowance
  
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events