Season 26/27 - Front of House

Job Title: Front of House

JOB DESCRIPTION

We are looking for a hospitality-focused service professional who is passionate about delivering exceptional guest experiences.

This role plays a key part in creating a welcoming atmosphere and ensuring smooth restaurant operations through attentive service and teamwork.

JOB OVERVIEW/RESPONSIBILITIES

• Greet and seat guests with warm and professional hospitality
• Serve food and beverages while maintaining service standards
• Create a pleasant and comfortable dining atmosphere
• Manage reservations and handle guest inquiries
• Assist with special events and VIP reservations
• Explain menu items and provide recommendations
• Work closely with kitchen and service teams
• Anticipate guest needs and respond to concerns professionally
• Contribute to a positive and energetic work environment
  

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

• Education and Qualification
  • Valid working visa in Japan
• Skills
  • Ability to provide polite, attentive, and professional customer service
  • Ability to work efficiently in a fast-paced environment
  • Basic multitasking and time management skills
• Language Skills
  • Conversational level or above in English
• Competencies
  • Strong hospitality mindset and customer-focused attitude
  • Reliability and punctuality
  • Friendly, approachable, and professional attitude toward guests and colleagues
  • Attention to detail in daily operations
  • Ability to work collaboratively as part of a team

【Preferred】

• Experience
  • Experience in hospitality, food & beverage, or customer service roles
  • Training or certifications related to hospitality, food service, or customer service
• Education and Qualification
  
  • Education or training in hospitality, tourism, or service-related fields
• Skills
  • Knowledge of food, beverages, or menu items
  • Interest in wine or beverage service
• Language Skills
  • Conversational level or above in Japanese
• Competencies
  • Cultural awareness and comfort interacting with guests from diverse backgrounds
  • Ability to remain calm and positive while handling multiple tasks

Employment Terms and Condition

Contract Period & Renewal

• Contract Period: 11/16/2026 - 3/31/2027
• Contract renewal: Applicable
• Reason of Renewal: 
  • Employee’s work performance and attitude.
  • Company’s business demands.

Duty, Work Location & Scope of Changes

• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
  • Training may be conducted at other location.
  • Employees may be required to work at different properties based on operational needs.
    
  • The initial assignment will be determined by the company.

Commuting & Workplace policy

• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

• Working hours / Shift schedule: Up to 8 hours between 05:30 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

• Salary: 1,500 yen / per hour
• Subsidized Ski Pass on your location or Recreational Allowance
  
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events