Season 26/27 - Front Desk Agent

Job Title: Front Desk Agent

JOB DESCRIPTION

As a Front Desk Agent, you will be responsible for welcoming guests, handling check-in and check-out procedures, and providing high-quality guest services. This role plays a key part in ensuring a smooth, comfortable, and memorable stay by delivering personalized service and coordinating guest needs with various departments.

JOB OVERVIEW/RESPONSIBILITIES

• Manage all check-in and check-out procedures at the front desk
• Provide courteous assistance and guidance to in-house and arriving guests
• Handle reservations, guest records, and payment processes accurately
• Respond to guest inquiries, requests, and complaints in a professional manner
• Assist with bookings for restaurants, ski lessons, rentals, and various activities
• Provide information on local attractions, events, and hotel services
• Maintain a clean, organized, and welcoming front desk and lobby area
• Support luggage handling and transportation arrangements when required
• Manage room keys securely while ensuring guest privacy
• Remain calm and solution-oriented during busy periods or unexpected situations
• Coordinate with other departments to ensure seamless guest experiences
  

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

• Experience
  • Experience in customer service or guest-facing roles
• Education and Qualification
  • Valid working visa in Japan
• Skills
  • Strong multitasking skills with the ability to manage bookings efficiently
  • Ability to perform accurately in fast-paced environments
• Language Skills
  • Business level or above in English
• Competencies
  • Strong guest-oriented mindset focused on service excellence, demonstrated through a friendly, polite, and professional attitude toward guests and colleagues
  • Ability to collaborate effectively with team members across departments
  • Flexibility to work shifts, including weekends and holidays

【Preferred】

• Experience
  • Previous experience in hotels, resorts, or tourism-related operations
  • Experience working in winter resorts or ski destinations
• Education and Qualification
  
  • Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
• Skills
  • Experience using hotel reservation or property management systems (PMS)
• Language Skills
  • Conversational level or above in Japanese
• Competencies
  • Positive and friendly personality that enhances the guest environment
  • Quick decision-making and problem-solving abilities
  • Passion for creating memorable guest experiences and building guest loyalty

Employment Terms and Condition

Contract Period & Renewal

• Contract Period: 11/16/2026 - 3/31/2027
• Contract renewal: Applicable
• Reason of Renewal: 
  • Employee’s work performance and attitude.
  • Company’s business demands.

Duty, Work Location & Scope of Changes

• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area, Rusutsu or Furano, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
  • Training may be conducted at other location.
  • Employees may be required to work at different properties based on operational needs.
    
  • The initial assignment will be determined by the company.

Commuting & Workplace policy

• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

• Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

• Salary: 1,600 yen / per hour ~
• Subsidized Ski Pass on your location or Recreational Allowance
  
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events