Season 26/27 - Front Desk Duty Manager

Job Title: Front Desk Duty Manager

JOB DESCRIPTION

This position plays a central role within the Front Office, providing high-quality guest service and ensuring smooth daily operations.

The role involves overseeing front desk functions, leading the team, and coordinating with other departments to enhance guest satisfaction and overall service quality.

JOB OVERVIEW/RESPONSIBILITIES

Guest Service & Front Office Operations

• Manage all front desk operations including check-in, check-out, and VIP guest services
• Handle guest inquiries, requests, and complaints in a professional and efficient manner
• Coordinate room assignments, upgrades, and special requests
• Maintain a clean, welcoming, and pleasant lobby and front office environment

Team Leadership & Training

• Lead and support front office team members to ensure effective performance
• Provide ongoing coaching and training to maintain service standards
• Manage work schedules and ensure smooth shift handovers

Reservations & Revenue Support

• Monitor room availability, rates, and reservations to support occupancy levels
• Work closely with reservations and other departments

Cross-Department Collaboration & Process Improvement

• Coordinate effectively with Housekeeping, F&B, and other departments
• Identify and support improvements to operational processes

Safety, Security & Financial Support

• Ensure compliance with hotel safety and security procedures
• Assist with financial tasks including cash handling and reporting

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

• Experience
  • Proven experience leading and managing a high-performing team
  • Demonstrated ability to motivate and inspire team members
    
• Education and Qualification
  • Valid working visa in Japan
• Skills
  • Strong time management and prioritization skills
  • Excellent problem-solving abilities to ensure smooth operations
  • Excellent interpersonal and communication skills
• Language Skills
  • Business level or above in English
• Competencies
  • Ability to remain calm and composed under pressure
  • Flexibility to turn challenges into seamless guest experiences
  • Natural leadership with strong decision-making skills
  • Friendly, polite, and professional attitude toward guests and colleagues

【Preferred】

• Experience
  • Prior experience in the hotel or resort industry
    
  • Experience working in winter resorts or tourism operations
• Education and Qualification
  
  • Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)
    
• Skills
  • Experience in improving operational efficiency and workflows
  • Experience using hotel reservation or property management systems (PMS)
• Language Skills
  • Conversational level or above in Japanese
• Competencies
  • Passion for winter tourism, resort operations, and seasonal activities

Employment Terms and Condition

Contract Period & Renewal

• Contract Period: 11/3/2026 - 3/31/2027
• Contract renewal: Applicable
• Reason of Renewal: 
  • Employee’s work performance and attitude.
  • Company’s business demands.

Duty, Work Location & Scope of Changes

• Duty: may be changed as determined by the company
• Initial Work Location: one of the company’s properties in Niseko Area or Rusutsu, Hokkaido
• Scope of changes: company properties in Niseko Area, Rusutsu or Furano.
  • Training may be conducted at other location.
  • Employees may be required to work at different properties based on operational needs.
    
  • The initial assignment will be determined by the company.

Commuting & Workplace policy

• Private Vehicle Commuting: Not permitted
• Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

• Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00
• Days off: two days off per week (based on shift schedule)
• Overtime: Yes
• Monthly Average Overtime Hours: 10 hours per month
• 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

• Salary: 2,000 yen / per hour ~
• Subsidized Ski Pass on your location or Recreational Allowance
  
• Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.
• Staff Accommodation Available
• Company Events