Linux Platform Engineer (3rd Line)

About Us

Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.

Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.

Key Responsibilities

As a Senior Linux Infrastructure Engineer, you will be a critical part of a dedicated team providing 3rd line support for a large UK-based client. You will be responsible for the advanced management, maintenance, and troubleshooting of Linux-based platforms and infrastructure.

Your main responsibilities will include:

• Providing expert, 3rd line technical support and advanced troubleshooting for complex incidents and problems in a Linux environment.
• Collaborating with the Service Integrator, 3rd parties, and other specialists to ensure the stability, availability, performance, and security of services through a best-practice approach.
• Leading the planning, documentation, and execution of change and release activities, including patch and upgrade management.
• Maintaining and enhancing configuration data, ensuring its accuracy and currency.
• Acting as an escalation point for complex incidents and issues, driving them to resolution and communicating effectively with all stakeholders.
• Proactively identifying, managing, and mitigating technical risks and issues.
• Contributing to the development and maintenance of high-quality technical documentation.
• Adhering to and championing ITIL-based policies and practices within our service management framework.
  

Person Specification

This role requires a highly skilled and experienced engineer who thrives on solving complex technical challenges.

Key Performance Indicators:

• Successfully resolving high-priority and complex incidents within contracted SLAs.
• Receiving positive feedback on the quality and effectiveness of your technical support from clients and internal teams.
• Ensuring technical documentation is comprehensive, accurate, and kept up-to-date.
• Continuously expanding your technical knowledge and skill set to stay ahead of industry trends.
  
  

Skills and Experience:

• A degree in Computer Science or a related field is preferred.
• 5 years experience as a 3rd Line Linux Engineer with proven, advanced troubleshooting skills.
• Expert-level knowledge of Linux server environments, specifically Ubuntu and Red Hat.
• Proficiency in scripting and automation using PowerShell and Bash.
• Understanding of IT network principles and troubleshooting network-related issues.
• Experience with Azure infrastructure and services
• Strong experience with configuration management and monitoring tools, such as N-able.
• Excellent analytical and problem-solving skills, with the ability to take full ownership of incidents from initial report to final resolution.
• A positive, enthusiastic, and supportive attitude, with strong collaboration skills in a team environment.
• Exceptional verbal and written communication skills, with the ability to articulate complex technical information clearly.

Preferred Qualifications:

• Relevant certifications in Linux administration (e.g., RHCSA, LPIC).
• Microsoft Azure certifications (e.g., AZ-900).