Rolex Watchmaker - Toronto / Mississauga

Watchmaker, Toronto/Mississauga

Job Title: Watchmaker

Department: After Sales / Service

Position Details: Permanent, Full-Time, On-Site

Position Location: Yorkdale Shopping Centre, Toronto, Ontario / Square One Shopping Centre, Mississauga, Ontario

Expected Compensation Range: $90,000 - $140,000 annually

About Raffi Jewellers:

At Raffi Jewellers, we are proud to be a trusted name in Ontario, serving Mississauga, the GTA, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Raffi Fine Diamond Jewellery, and Fine Accessories. Our reputation is built on expertise, personalized service, and long-standing client relationships, and we are honoured to continue exceeding expectations for generations to come.

We aren't just committed to creating exceptional client experiences; we also build a culture of collaboration and innovation within our team. Our team embodies our core values of professionalism, creating deeper connections, and a relentless commitment to excellence.

• Exceptional Team Environment: Join an innovative and supportive team dedicated to excellence and client satisfaction. 
• Career Development: Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry. 
• Exclusive Experiences: Be part of exciting VIP events and work with fine timepieces and jewellery that define craftsmanship. 
• Competitive Compensation: Enjoy industry-leading pay and a comprehensive benefits package. 
• Work-Life Balance: Experience a workplace that supports your well-being and fosters inclusivity.

We are always looking for passionate individuals to grow with us, so whether you’re a seasoned professional or just starting your journey, you’ll find a workplace where your expertise and development are truly valued.

Position Overview:

Do you excel in a detail-oriented, focused environment and are passionate about precision craftsmanship? As a Watch Technician for Rolex products, you will be responsible for providing expert after-sales services on our products including maintenance, repairs, and general upkeep, ensuring that each timepiece meets the highest standards for our valued clients. If you take pride in hands-on technical work and are dedicated to delivering exceptional services to enhance the client experience, we’d love to meet you!

As a Watchmaker at Raffi Jewellers, you will:  

• Ensure that the Rolex Service workshop continually meets brand requirements and client expectations, performing quality control processes to ensure watches meet performance and functionality standards.
• Actively engage and communicate with clients regarding the status of jobs, including estimates, repair/service recommendations, and timelines.
• Assess repair and service needs accurately, managing parts/materials orders as required.
• Collaborate with the sales team to enhance the overall client experience.
• Provide training and development to staff and fellow watchmakers on technical aspects and functionality, fostering a culture of learning and growth.
• Participate in mandatory training and continuous development programs.

Please note that this is not an exhaustive list of tasks but reflects the core responsibilities of the role.

You will thrive in this role if you:  

• Demonstrate excellent motor skills, coordination and attention to detail.

• Possess strong critical thinking and time management skills.
• Deliver high-quality client service with a commitment to task excellence.
• Collaborate effectively in a respectful, empathetic, and team-oriented environment.

Qualifications:

• A recognized qualification in watchmaking (e.g., equivalent to a Swiss “CFC Horologer praticien”) or successful completion of Rolex certification tests.
• 5+ years experience with watchmaking; experience with Rolex watches.
• Strong theoretical watchmaking knowledge and expertise in Rolex products.
• Proficiency in using online portals, tracking tools, and communication through email.

• Flexible to work hours based on operational business needs including evenings, weekends and holidays. 

• Qualified candidates must have valid work authorization for employment in Canada. 

Ready to join us? Please apply directly through our website careers page. We look forward to hearing from you! 

This job posting is for an existing job vacancy.

Raffi Jewellers is an equal-opportunities employer, committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply. Accommodations are available on request for candidates with disabilities taking part in all aspects of the recruitment and selection process.

We want to thank all applicants for their interest in Raffi Jewellers, but only those selected for further consideration will be contacted.