Customer Care Representative

storkcraft· Operations
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📍 Hybrid📍 Richmond, British Columbia, CanadaFull Time

About this role

Customer Care Representative

Customer Care Department  |  Richmond, BC

Full-Time  |  Hybrid: 4 days in-office / Friday flex

 

Who We Are

Storkcraft has been helping families bring their babies home safely since 1945. We’re North America’s longest-standing name in baby cribs — and we’ve stayed that way by taking safety, design, and product quality seriously. In 2025, Fast Company recognized us as one of the Best Workplaces for Innovators. We give back to the communities we operate in, and we take that seriously too. You can read more at storkcraft.com.

 

Our core values aren’t wall art. Ownership, customer-first thinking, relentless improvement, speed and execution, and integrity — these show up in how decisions get made, how problems get solved, and what we expect from each other.

 

Our Customer Care team is the direct line between our products and the families who use them. We handle warranty claims, parts orders, safety concerns, and everything in between. The work is real, the volume is real, and the stakes matter.

 

The Role

You’ll be handling customer inquiries across phone, email, and live chat — helping parents troubleshoot products, process warranty claims, and navigate shipping issues. You’ll work alongside a close-knit team in Richmond and collaborate daily with a remote team.

 

This isn’t a script-and-smile role. We deal with technical product questions, safety-related escalations, and situations that require judgment. You’ll learn the products, the policies, and when to make a call versus when to escalate.

 

This role sits within our Customer Care team, working closely with the Team Lead and Supervisor.

 

What You’ll Do

  • Handle inbound customer inquiries via phone, email, and live chat
  • Process warranty claims and parts orders with accuracy and speed
  • Troubleshoot product issues using technical documentation
  • Document every interaction clearly in Salesforce
  • Escalate safety incidents and legal concerns immediately and correctly
  • Identify trends and share feedback with the team lead
  • Support other customer-facing tasks as needed

 

 

What We’re Looking For

  • Strong written and verbal communication
  • 2+ years in a customer service role
  • Comfortable working in multiple systems simultaneously
  • Organized, detail-oriented, and reliable
  • Able to handle high volumes and difficult interactions without losing quality or composure
  • Problem-solver who asks questions early rather than guessing
  • French and/or Spanish language skills, while not mandatory, are considered an asset
  • Must be legally eligible to work in Canada without sponsorship

 

Schedule, Location & Compensation

Monday to Friday, 7:30 AM – 4:00 PM Pacific

Hybrid: 4 days in-office (Richmond, BC) / Friday flex

Salary: $50,000 annually

 

What We Offer

  • Extended medical and dental benefits
  • Group life and long-term disability coverage
  • Healthcare Spending Account
  • Three weeks vacation
  • Structured onboarding and training — we’ll give you what you need to do the job well
  • A team that gives you real ownership — not a call center script

 

How to Apply

If this sounds like a fit, we want to hear from you. Send us your resume and a brief note on why you’re a good match for this role.

 

Storkcraft is an equal opportunity employer. We welcome applications from all qualified individuals.

Frequently Asked Questions

Is the salary disclosed for the Customer Care Representative position at storkcraft?
The salary for this Customer Care Representative role at storkcraft is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Representative position at storkcraft located?
This Customer Care Representative role at storkcraft is based in Hybrid, Richmond, British Columbia, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Representative role at storkcraft full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Care Representative role in the Operations department at storkcraft.
Which team or department does the Customer Care Representative at storkcraft belong to?
This Customer Care Representative position is part of the Operations department at storkcraft. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Representative position at storkcraft?
Click the "Apply Now" button on this page. You will be redirected to storkcraft's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Care Representative job at storkcraft posted?
This Customer Care Representative position at storkcraft was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Representative
storkcraft
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