SDE Consultant
roctechnologies· Managed Services
About this role
Service Delivery Consultant
We are looking for a highly skilled and motivated Service Delivery Engineer to join our Managed Services team. This is a pivotal role responsible for ensuring the smooth, reliable delivery of IT services and infrastructure to our customers.
You will combine strong technical expertise with proactive service management and excellent client communication to consistently meet and exceed service-level agreements (SLAs). Acting as a senior technical escalation point, you’ll play a key role in maintaining service quality, driving continuous improvement, and building trusted customer relationships.
Responsibilities:
- Leading proactive support, technical delivery, and ongoing management of Managed Services
- Monitoring customer platforms to identify and resolve availability, capacity, and performance issues
- Acting as the final technical escalation point for complex incidents and problem management
- Supporting the design, planning, and implementation of Managed Services solutions
- Collaborating with Account Managers and Sales teams to scope and transition new opportunities
- Managing technical change, ensuring proper logging, monitoring, and compliance
- Maintaining accurate technical documentation, including processes and diagrams
- Supporting service transitions for new customers, including connectivity, monitoring, and management setup
- Working closely with Project Managers, Consultants, and customer stakeholders to ensure seamless delivery
- Driving continuous service improvement and providing proactive technical guidance
Essential Skills & Experience
- Strong technical background with hands-on experience in:
- Networking technologies (Juniper, Cisco, Aruba)
- Routing, switching, and wireless technologies
- Firewalls (Fortinet, Cisco, Palo Alto, Check Point)
- VLAN configuration and network routing
- DNS, DHCP, and certificate services
- Network Access Control (Cisco ISE / Aruba ClearPass)
- VMware ESX hosting
- ITSM tools (e.g. ServiceNow)
- Experience working in a Managed Services environment
- 3–5 years in a 3rd Line Infrastructure (or similar) role
- Proven experience working with senior stakeholders and customers
Desirable
- Cisco CCNP (or equivalent)
- Knowledge of Cyber Essentials / ISO 27001
- Experience with Infoblox DDI
- ITIL v4 Foundation
- Experience managing Major Incidents, Change, and Problem processes
- Security clearance (BPSS or SC)
Frequently Asked Questions
Is the salary disclosed for the SDE Consultant position at roctechnologies?
The salary for this SDE Consultant role at roctechnologies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SDE Consultant position at roctechnologies located?
This SDE Consultant role at roctechnologies is based in Hybrid, Leeds, West Yorkshire, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the SDE Consultant role at roctechnologies full-time or part-time?
This is listed as a Full Time position. It is posted as a SDE Consultant role in the Managed Services department at roctechnologies.
Which team or department does the SDE Consultant at roctechnologies belong to?
This SDE Consultant position is part of the Managed Services department at roctechnologies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the SDE Consultant position at roctechnologies?
Click the "Apply Now" button on this page. You will be redirected to roctechnologies's official application portal hosted on bamboohr where you can submit your application directly.
When was the SDE Consultant job at roctechnologies posted?
This SDE Consultant position at roctechnologies was posted on Mar 19, 2026. Apply as soon as possible — early applications are often reviewed first.
SDE Consultant
roctechnologies
You'll be redirected to roctechnologies's official application page on bamboohr.