Shared Services Support Administrator

Shared Services Support Administrator, Bristol

We are looking for a highly organised and proactive Shared Services Support Administrator to join our growing team.

This is a varied and fast-paced role where you’ll provide vital coordination and administrative support across multiple operational teams, with a particular focus on supporting our cabling and engineering function. Working closely with engineers, supervisors, project managers, and site leads, you’ll help ensure services run efficiently, tickets are managed effectively, and customers receive an excellent experience.

If you enjoy working in a dynamic environment, thrive on organisation, and take pride in keeping operations running smoothly, this could be the perfect opportunity for you.

What You’ll Be Doing:

Service Coordination & Ticket Management

• Managing and coordinating ServiceNow tickets from initial logging through to completion
• Monitoring ticket progress to ensure works are completed within agreed SLAs
• Liaising with engineers, supervisors, and stakeholders to coordinate works and updates
• Escalating delays or service issues where required
• Maintaining accurate system records and updates

Customer & Operational Support

• Acting as a key point of contact for service-related and administrative queries
• Attending customer meetings and providing updates on ongoing works and service performance
• Supporting operational teams to ensure efficient day-to-day delivery

Reporting & Administration - Preparing and maintaining operational reports and records relating to:

• ServiceNow performance and ticket tracking
• Training matrices
• PPE and materials stock levels
• Team absence tracking
• Equipment calibration and Health & Safety registers

You’ll also support with:

• Data entry and system updates
• SharePoint document management
• Filing, scanning, and maintaining accurate records
• General office and team administration

Fleet & Vehicle Coordination

• Booking vehicle servicing and maintenance
• Monitoring mileage and vehicle usage
• Managing van and key sign-in/sign-out procedures
• Maintaining accurate fleet records and documentation

What We’re Looking For:

Essential Skills & Experience

• Previous experience in an administrative or business support role
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent attention to detail and accuracy
• Strong communication skills and confidence working with a range of stakeholders
• Good working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams
• A proactive and professional approach with strong customer focus
• Ability to work independently and as part of a team in a fast-paced environment

Desirable Experience

• Experience using ServiceNow or similar ticketing/workflow systems
• Knowledge of SharePoint or document management systems
• Understanding of SLA-driven service environments
• Experience supporting engineering, cabling, or managed services teams

Why Apply?

This is an excellent opportunity to join a supportive and collaborative team within a growing technology business. You’ll gain exposure to a busy operational environment, work closely with a wide range of stakeholders, and play an important role in supporting service delivery across a major customer site.

If you’re organised, driven, and enjoy making a real impact behind the scenes, we’d love to hear from you.