Service Transition Manager

roctechnologies
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📍 Hybrid📍 London, United KingdomFull Time

About this role

Service Transition Manager


Home-based (with travel to London)

We are seeking a hands-on Service Transition Manager to join a newly established Service Transition function within a growing MSP environment. This is a high-impact, delivery-focused role where you will lead strategic transition programmes across key client accounts.

Your initial priority will be to successfully deliver a large service transition programme, ensuring the seamless migration from legacy services into live operations.

You will also play a pivotal role in shaping and scaling a repeatable, high-quality transition framework for future programmes across the business.


Key Responsibilities

  • Lead end-to-end service transition delivery across strategic managed service programmes
  • Own the design, transition, implementation and handover of new and changed services into operations
  • Manage complex transitions across network transformation, security, service desk and infrastructure services
  • Collaborate with Sales, Solutions Architecture, and operational teams to deliver scalable service models
  • Ensure transitions are delivered within scope, commercial boundaries, and quality standards
  • Establish and maintain a robust Service Transition Framework, including governance, standards, templates and reporting
  • Identify and mitigate service design and transition risks [
  • Drive a right-first-time delivery culture with strong operational readiness and structured handovers
  • Produce Operational Service Manuals (OSMs) and transition documentation

 

About You


Essential Experience & Skills

  • Proven experience in Service Transition and/or Service Delivery within MSP environments
  • Strong working knowledge of ITIL frameworks
  • Demonstrable experience managing complex technical service transitions
  • Ability to operate as a hands-on, delivery-focused “doer”
  • Excellent stakeholder management and communication skills
  • Eligibility for security clearance (SC/DV or NPPV3)


Desirable Experience

  • Background in mid-sized MSP organisations
  • Experience across both project management and service management
  • Exposure to networking, cloud or SASE environments
  • Experience supporting bids, service design or commercial models

Frequently Asked Questions

Is the salary disclosed for the Service Transition Manager position at roctechnologies?
The salary for this Service Transition Manager role at roctechnologies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Transition Manager position at roctechnologies located?
This Service Transition Manager role at roctechnologies is based in Hybrid, London, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Transition Manager role at roctechnologies full-time or part-time?
This is listed as a Full Time position. It is posted as a Service Transition Manager role at roctechnologies.
How do I apply for the Service Transition Manager position at roctechnologies?
Click the "Apply Now" button on this page. You will be redirected to roctechnologies's official application portal hosted on bamboohr where you can submit your application directly.
When was the Service Transition Manager job at roctechnologies posted?
This Service Transition Manager position at roctechnologies was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Transition Manager
roctechnologies
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