Non-Congregate (NCS) Swing Shift Lead

St. Francis Center (SFC), an institution of the Episcopal Diocese of Colorado, was established in 1983.  

SFC is a refuge for homeless people in the metro Denver area. Our programs and services are tailored toward adults and focus on daytime shelter, social services, health and wellness, housing, employment, and outreach. In SFC’s services, the people we serve can work with a variety of specialists, depending on their individual needs, to establish the first step toward transformation, new beginnings and stability.  

Department: Housing and Supportive Services 

Exemption Status: Full-Time, non-exempt position eligible for an excellent benefit package as outlined below.  

Location of work: This program is located at a city owned hotel, Stone Creek (4595 Quebec St and services funded by the City of Denver’s Office of Supportive Housing.  

POSITION OVERVIEW 

The NCS Swing Shift Lead reports to the NCS Site Assistant Director and works in collaboration with all shelter staff to ensure the Non-congregate Shelter site provides a safe, stable, healing, and supportive environment for residents, staff, volunteers and the broader community. This includes responsibility for promoting the safety and stability of shelter guests, supporting the achievement of programmatic outcomes, and collaborating effectively with our operations partner(s)  (staff/maintenance), and other entities to ensure a safe and dignified living environment.  The NCS Swing Shift Coordinator must operate with a broad understanding of the population's diverse needs and the ability to create a safe, supportive environment for all shelter guests and staff.    

NCS Swing Shift is 3 PM-11 PM

Management focused skills: 

• Under direction of the Site Lead Associate and in collaboration with other shelter managers, develops and implements program frameworks that support contractual outcomes and that align with SFC’s mission, values and strategic plan   

• Oversees and manages day-to-day operations and contractors which includes, but is not limited to, intake and discharge of guests, meal service, customer service, and room checks/cleaning.   
• Prepares staff schedules to ensure proper coverage of operations.  This includes coordination of the day shift shelter associate team and on-call staff   
•  Ensures that all maintenance issues are reported to and addressed by the maintenance team in a timely manner 
• Ensures completion of all required documentation and data entry, in a timely manner.  This includes HMIS intakes and exits for all shelter guests and documentation required by the HOST contract 
• Routinely reviews all Security or shift change reports and logs, identifies and addresses issues as needed 
• Schedules, attends, facilitates, and participates in required meetings  
•  Uses technology for communication, including Microsoft Office products (Outlook, SharePoint, OneDrive, Excel, Word and any other required program (i.e. staff shift scheduling programs) 
• Responds to e-mails, voicemail and other forms of communication in a timely manner    
• Coordinates and supports partner agencies providing services on site at the shelter   
• Maintains staff by selecting, orienting, and training employees   
•  Provides supportive 1:1 supervision to all shelter staff that focuses on performance, growth and progress 

People skills and Coordination with Partners: 

• Works collaboratively with others and is solution-focused in one’s daily approach, actions, and manner. 
• Works to create a low-barrier shelter environment for guests   
• Develops relationships with program participants that are marked with dignity and respect that foster hope and empowerment  
• Provides critical support and resources to guests who may be experiencing a crisis caused by mental health difficulties, the impact of drugs and/or alcohol, or trauma and contacts appropriate emergency response as necessary  
• Demonstrates respect, cultural competence and knowledge of trauma informed care in interactions with shelter guests, staff and collaborative partners 
•  Helps to coordinate and provide onsite access to case management support for shelter guests  

Other duties as assigned by supervisor. This is a new and dynamic project and may require changes and adaptations to this scope of work.  

EDUCATION (MINIMUM REQUIREMENTS)  

• Bachelor’s degree in social work, Social Services, or equivalent credentials in a related field preferred. Three years of related prior work experience may be substituted for formal education. Lived experience may be considered in lieu of educational background. 

KNOWLEDGE, SKILLS, AND EXPERIENCE 

• Ability to meet a timeline 
• Ability to communicate with written correspondence and verbal interaction  
• A willingness to manage / supervise others 
• Conflict Mediation/Resolution Skills 
• Meeting Facilitation Skills or willingness to learn  

• High Emotional Intelligence 
• Ability to relate to people from diverse backgrounds and experience 
• Trauma Informed approach or willingness to learn this approach 
• Creativity and flexibility 
• Resilience and a ‘thick skinned’ approach to work 
• Intrinsic motivation to achieve goals 
• Anti-racist, anti-oppression lens 

COMPENSATION AND BENEFITS 

Salary is $24 - $28/hour depending on qualifications.  

This is a full-time, non-exempt position with a robust benefits package including:  

• Employer-paid health insurance with an HRA plan 
• Employer-paid dental insurance 
• Employer-paid life insurance and long-term disability insurance 
• Robust pension plan (5% plus a dollar-for-dollar employer match up to 4%) 
• Generous Employer-paid sick/vacation leave 

Saint Francis Center is an Equal Opportunity Employer.  

St. Francis Center (SFC) strives to create a more just, diverse, equitable, and inclusive society for our community members who experience homelessness. This begins with how we serve our guests and residents as well as how staff, volunteers, and board members treat each other. SFC acknowledges that, as a community, we can always do better by learning from the past and by celebrating and including all voices. SFC commits to learning and growing as we consistently strive for a more equitable and inclusive society.