Sales Trainer - Montego Bay

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Sales Trainer will be accountable for ongoing facilitation and mastery of our call center training programs. This includes product knowledge, sales closing techniques, systems training, continuing education, special initiatives, and more. They will assist as needed with Sales Operational support, while maintaining their sales and operational knowledge.

They will work closely with various department leaders in identifying needs for further agent development, as well as monitor the knowledge transition of the classroom training to productivity in an effort to meet overall business performance goals. In addition, the Sales Trainer must successfully train best practices while providing coaching, guidance, and the feedback needed to create the highest quality agents.

Key Responsibilities

· Ongoing facilitation and mastery of our owned and operated as well as our partner (BPO) call center training programs.

· Facilitate the successful transition of new hires from classroom to on-the-job training (OJT), and production by reinforcing core skills, providing ongoing coaching, and partnering with Sales Operations to support early-tenure performance and readiness.

· Deliver training using a variety of methods, including instructor-led sessions, role plays, simulations, and interactive activities.

· Ensure all training content is delivered accurately and consistently according to program and client standards.

· Collaborate with department leaders to identify agent development needs, monitor knowledge transition from classroom training to productivity, and achieve business performance goals.

· Assist as needed with Sales Operational support, while maintaining their sales and operational knowledge.

· Train effectively in best practices, offering coaching, guidance, and feedback for high-quality agents.

Education and Experience

· Proven experience as a Sales Trainer or in a similar role within a sales training or BPO organization. (Minimum 1 year)- preferred.

· Associate degree in education, business, or a related field. (preferred).

· Sales certification or training accreditation is a plus.

· Proven knowledge and experience with MS Office, especially PowerPoint, Word & Excel.

Key Competencies and Skills

· You must possess, demonstrate, and maintain knowledge & skills in the following:

· Great organizational, spoken, and written communication skills.

· Strong interpersonal skills and the ability to communicate with various levels of employees.

· Must have an analytical and data-driven mindset.

· A self-starter, being able to work on one's own initiative while taking constructive criticism.

· Great problem-solving and decision-making skills.

· High proficiency in effectively applying adult- learning principles.

· Must be able to work cooperatively and collaboratively on a team with others.

· Effectively manage the classroom to best facilitate learning.

· Must have a flexible schedule to train in hours that meet business needs.

· Ability to manage the full training cycle, including in-person activities and web-based learning.

· Must be detail-oriented and possess strong time management and organizational skills.

· Naturally engaging personality and a creative thinker.

· Must be able to coach and mentor junior staff.

· Must have a personal passion for the development of team members.

AI & Interview Policy

At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.

Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.

The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.

To learn more, visit us Here.

Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.