Franchise Administrative Assistant

Franchise Administrative Assistant

Location: Springfield, NJ
Territory: Northeast Region
Employment Type: Full-Time

Position Summary

The Franchise Administrative Assistant provides administrative and operational support to the Franchise Operations team, ensuring the efficient execution of daily business activities across the Northeast region. This role is responsible for coordinating administrative processes, maintaining accurate records and documentation, and supporting franchise operations initiatives, as well as cross-functional projects involving Operations, Training, and Sales. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a structured and fast-paced environment. This position plays a key role in supporting franchise growth, improving operational coordination, and ensuring consistent communication across teams while delivering reliable and high-quality internal and external support.

Key Responsibilities

Provide comprehensive administrative and operational support to ensure smooth day-to-day business execution across franchise operations, training, and sales functions, including:

• Prepare, organize, and maintain records, reports, correspondence, and business documentation while ensuring accuracy and confidentiality.
• Manage calendars, schedule meetings, and coordinate travel arrangements and event logistics.
• Support franchise onboarding processes through documentation, coordination, and administrative follow-up.
• Track projects, deadlines, and operational activities to ensure timely execution and completion.
• Serve as a point of contact for vendors, visitors, and internal stakeholders.
• Maintain office supply inventory and coordinate purchasing and vendor-related activities.
• Process invoices, purchase requests, and assist with expense tracking and budget administration.
• Assist with onboarding, recruitment coordination, payroll-related documentation, and employee file management.
• Ensure compliance with company policies, procedures, and operational standards, including food safety awareness.
• Support preparation of presentations, reports, and internal communications as needed.
• Perform other duties and special projects as assigned.

Qualifications

• Associate’s degree, currently pursuing a Bachelor’s degree, or recently graduated in Business Administration, Accounting, Industrial Engineering, or a related field.
• 1–2 years of experience in administrative support, office administration, clerical support, or a related role.
• Experience supporting operations, sales, training, or cross-functional business teams is preferred.
• Experience in retail, food service, franchise, or multi-location environments is a plus.

Skills & Requirements

• Experience with SAP or other ERP systems is preferred.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities with strong attention to detail.
• Bilingual in Spanish and English.

Additional Requirements

• Must be authorized to work in the U.S. without sponsorship, now or in the future.

Schedule

• Monday to Friday
• 8:00 a.m. – 5:00 p.m.

Benefits

• 401(k) match
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Referral program