Lodge Manager

POSITION SUMMARY

The Lodge Manager is the live-in manager of a staff accommodation lodge. This entails supervising the lodge and its occupants, maintenance work such as small repairs, removal of snow, distribution of kerosene for the heaters, implementing a cleaning and recycling roster for the lodge residents to complete, ensuring lodge residents have a safe and hospitable home. This role involves working cohesively with lodge occupants, other lodge managers and HR for oversight.

POSITION DUTIES & RESPONSIBILITIES

• Picking up staff from their arrival points and welcoming staff as they arrive into Hakuba to show them their room.
• Ensuring lodge occupants deal with each other respectfully and maintain a safe community within the lodge.
• Maintenance work around the lodge such as small repairs, snow removal and kerosene heating maintenance.
• Implementing lodge rules as per the rules established by HR and ensuring these rules are followed by residents.
• Creating and implementing a fair and regular cleaning roster so all residents are responsible to assist in maintaining a clean lodge.
• Implementing a recycling procedure and educating residents on this procedure.
• Pre and post duties on the lodge which includes setting up and packing down of the lodge.
• Assisting staff needs, including if injured or ill and requiring transportation to local medical clinics.

GENERAL DUTIES

Daily:

• Ensure tasks and duties are performed in compliance with accepted work-safe practices, procedures, and legislated health and safety standards of Japan.
• Be proficient in lodge communication and safety response protocols / procedures
• Verify status of any work-related or staff accidents immediately, and ensure proper documentation protocols are in place and completed in a timely manner
  
• Work to continually note improvable areas of operational aspects; communication, recruitment, training, performance reviews, record keeping, safety practices, staff accommodations, Etc.
• Be approachable and available to lodge occupants to assist in resolving any issues, queries, questions, conflict resolution between lodge occupants
• Assisting lodge occupants if unwell/injured by transporting to local medical clinics. Report injuries and illnesses to HR
• Rubbish removal including emptying all lodge bins, implementing and educating lodge occupants on the recycling procedures
• Monitor kerosene usage and refilling of kerosene tanks
• Completing lodge maintenance as needed
• Ensure the smooth operation of staff dining areas and meal times
• Reporting major maintenance to HR and assisting to complete this maintenance
  
• Completing some lodge cleaning in communal areas and monitoring the completion of the cleaning roster
• Clearing or snow and ice both overhead and underfoot to ensure occupant safety
• Monitoring fire safety
• Assist HR as needed to meet lodge occupant needs
• Be available to assist in after hours emergency or crisis situations, should one arise.

 Weekly:

• Ensure cleaning roster has been completed
• Monitor waste and rubbish collection
• Monitor deliveries of supplies and report anything requiring restocking to HR
• Monitor staff accommodation issues by communicating with HR
• Monitor signage around lodges
• Monitor fire safety, including displayed evacuation plans and available fire extinguishers at all times
• Ensure lodge occupants are aware of safety protocols and any changes to the lodges
• Monitor boilers and internal heating (if required) 

Seasonal:

• Ensure staff accommodations are in working order and yearly safety inspections have been performed
• Manage staff arrival at lodges, including collection of lodge occupants from train station/bus terminal
• Set up of all bedrooms and communal spaces
• Manage staff departures including bedroom checks for bond return and transporting staff to train/bus stations
• Manage pack-down of lodge at the end of season
• Work to improve lodge procedures, staff arrival and departures

Looking Forward to a winter in Japan! Contact us if you do not meet working holiday visa age requirements. Sponsored Visas, for experienced candidates, may be a viable option. 

Confidentiality & Diversity 

Applications at Evergreen Outdoor Center are treated with strict confidentiality. We use  professional HR-Software which only grants access to your applications to HR, the Recruiting Manager and the interviewers. 
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.