Site Lead/Clinic Manager

Fraser Valley Cataract and Laser (FVCL) is a leading BC-based organization that provides patient-centered ophthalmology eye care in advanced medical and surgical facilities.  We continue to work towards supporting optimal health outcomes and a better quality of life for our patients.

The Position

The Site Lead will be responsible for leading all aspects of site clinic operations, supporting team development and growth, and ensuring smooth, efficient patient service. In time, this individual may transition to a role as a GM integrator, serving as a right hand person to the CEO.

Responsibilities

As the successful candidate, you will be responsible for the following accountabilities:

• Clinic Operations-Lead clinic operations and administrative functions, ensuring a high standard of efficiency and patient experience
• Financial Performance-Owns the clinic P&L and is accountable for achieving site revenue and profit targets
• Team Development-Maintaining a motivated, engaged & effective team, and creates a culture of collaboration and accountability
• Relationships-Build excellent relationships with team members and physicians
• Planning-Plans site operations, comparing them with the company’s objectives and taking appropriate measures to correct unsatisfactory performance and results
• Performance Evaluation-Evaluates employee performance; places emphasis on employee development 
• Analysis-Interpret and track P&L statements, budgets, and operational spending
• Reporting-Provide reports on progress and activities 
• Patient Excellence-Ensures high level of patient care and satisfaction by continually improving service levels
  

Qualifications

The ideal candidate will demonstrate the following skills and attributes: 

• Minimum 3 years experience in an operations leadership role, ideally within a fast paced clinical environment
• Post-secondary education; education in healthcare administration or business is an asset
• Experience in the Ophthalmology and Optometry sectors is a definite asset.
• Exceptional presentations skills and ability to build rapport with key leadership level stakeholders
• A high level of urgency and strong attention to detail
• Excellent organizational and time management skills. 
• Preference and desire to work in a fast-paced, dynamic environment.