Customer Service Representative
commonspirit
OTHER
Customer Service Representative
commonspirit· Adult Primary Care
About this role
Where You’ll Work
Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Job Summary and Responsibilities
As a Customer Service Representative, you will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service. You will uphold Virginia Mason's commitment to exceptional patient experiences. Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety. To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment.
Job Requirements
Required
- High School diploma or GED
- Six (6) months customer service or medical setting experience or Associate degree
- Professional demeanor with a positive, upbeat attitude
- Excellent organizational and interpersonal communications
- Detail oriented with ability to multi-task
- Capable to work independently with minimal supervision
- Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians
Preferred
- Knowledge of medical terminology
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at commonspirit?
The salary for this Customer Service Representative role at commonspirit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Representative role at commonspirit full-time or part-time?
This is listed as a OTHER position. It is posted as a Customer Service Representative role in the Adult Primary Care department at commonspirit.
Which team or department does the Customer Service Representative at commonspirit belong to?
This Customer Service Representative position is part of the Adult Primary Care department at commonspirit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at commonspirit?
Click the "Apply Now" button on this page. You will be redirected to commonspirit's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative job at commonspirit posted?
This Customer Service Representative position at commonspirit was posted on Jun 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
commonspirit
You'll be redirected to commonspirit's official application page on icims.