IT Solutions Design Engineer

Job Description: The IT Solutions Design Engineer supports the vCIO and Professional Services delivery areas. Clients need to change their technology over time, and the IT Solutions Design Engineer is responsible for researching and writing work plans to implement new technology. The role is crucial to delivering Professional Services because the engineer keeps profitable non-recurring revenue services in the queue.

• Position Functions:
• Working with other technical teams within DKBInnovative:
  • Researching solutions may need input from Professional Services, vCTO, or the Service Desk if the catalyst for change comes from reactive support efforts.
  • The amount of time required to implement a project may be variable and not the same across clients. Technical teams may need involvement for special requirements even when aligned with company standards.
  • Equipment like hardware, software, or services are not always a one size fits all solution. Consulting with other delivery areas can find the right solution for specific needs.
  • The Design Desk ensures the chosen solution aligns with the customer’s business goals. Solutions may be routed across customers, and some will need customization.
• Work with the vCIO:
  • A business case for each solution maintains technical alignment with each customer. Cookie-cutter solutions work for customers who are dependent on their technology. A customer understands its importance and requires more involvement.
  • Design Desk needs to identify the area of necessity rather than creating a proposal around a specific technology. Accurate identification ensures researched solutions are designed and implemented right the first time.
  • A vCIO will multi-thread and work with many clients at any time. Design Desk must learn to meet deadlines from priorities handed down by the vCIO. This requires a non-linear work method and the ability to work on many proposals simultaneously.

• Time requirements to complete each step must be provided in the detailed work plan.
• Creation of proposal templates to ensure proposals can be reused with slight customization.
• Ability to use PSA and CRM systems to document time spent on the design process and review client support history to ensure accurate solutions are created for customers.
• Due to the non-linear work method required, the Design Desk Engineer must be able to:
  • Set a start and end date on your best completion time estimation.
  • Block off your calendar to be dedicated to a particular proposal.
  • Avoid interruptions to meet deadlines.
  • Do not overpromise on delivery dates.
• Document internal processes and procedures to maintain consistent results and efficiencies, including creating network diagrams, technical process documentation, and checklists.
• Effectively communicate with clients and manage their expectations, supporting the project coordinator/manager.
• Maintain industry product knowledge through training and certification programs.