Referral Specialist

Position Summary

Position Summary

The initial contact of each new patient.

Responsibilities

Essential Functions

• Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions. • Ensures financial information and insurance has been verified. • Updates patient insurance information in billing systems as needed • Initiates the referral and authorization process for all services and visits. • Works closely with nursing and medical staff to facilitate optimal patient care. • Communicates with the scheduling department to verify each patient’s insurance requirements have been satisfied for upcoming appointments. • Coordinates with other departments as needed to facilitate patient’s visit. • Provides patient with referral information for other physicians and facilities. • Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Assumes responsibility for professional development and education.

Qualifications

Education/Training

High school graduate or equivalent education.

Experience

One (1) year of retail, customer service or health care.