Fulfillment Supervisor

About Pat’s Pastured

Founded in 2002, Pat’s Pastured is a leader in pasture-raised and grass-fed meat production in Rhode Island. Our farm is committed to humane, regenerative farming practices that support healthy animals, living soil, and thriving local food systems. While our values are rooted in sustainability, our success is driven by strong operations, clear systems, and a collaborative, results-oriented team.

Position Overview

We’re seeking a proactive, detail-oriented Fulfillment Supervisor to oversee and actively participate in the day-to-day operations of our fulfillment department. This is a hands-on supervisory role responsible for ensuring that customer orders are packed accurately, inventory is managed correctly, and fulfillment workflows run smoothly across farm store sales, home delivery, local pickup, and nationwide shipping.

The Fulfillment Supervisor works directly alongside fulfillment associates while providing daily direction, quality control, and operational oversight. This role is ideal for someone with warehouse or fulfillment leadership experience who enjoys being on the floor, solving problems in real time, and improving systems as the business grows. This role requires someone who can work independently, manage their time effectively, and consistently follow established procedures and instructions while also improving upon systems where needed. While part of a larger team, the Fulfillment Team Supervisor is often responsible for completing tasks independently and is expected to stay on task, communicate issues proactively, and meet daily fulfillment deadlines without constant supervision.

The majority of this role is performed in refrigerated and freezer environments, and candidates must be comfortable working for extended periods in cold conditions while maintaining accuracy, focus, and food safety standards.

Key Responsibilities

• Supervise daily fulfillment operations, ensuring accurate and timely order packing and staging
• Provide day-to-day guidance, training, and support to fulfillment team associates
• Actively participate in picking, packing, labeling, and staging orders as needed
• Coordinate order flow across farm store, delivery, pickup, and shipping channels
• Maintain organized, efficient fulfillment areas including packing stations, coolers, freezers, and dry storage
• Oversee inventory accuracy through cycle counts, inventory checks, and proper product handling procedures
• Manage fulfillment-related inventory systems, reorder points, and stock levels
• Must be willing and able to drive for weekly deliveries, supply pickups, or occasional farm-related errands
• Provide support with light farm chores as needed, including egg washing, feeding guard animals, and similar tasks
• Perform other duties and special projects as assigned based on operational needs
• Prepare and manage shipping and delivery documentation, labels, and routing tools
• Use routing and logistics software to support efficient delivery planning
• Enforce food safety, quality control, and sanitation standards
• Identify and resolve order issues, inventory discrepancies, and workflow bottlenecks
• Coordinate maintenance needs for fulfillment equipment and supplies
• Support customers during on-farm pickups when needed
• Drive continuous improvement initiatives to increase efficiency, accuracy, and customer satisfaction

Qualifications

• Minimum 2 years of experience in fulfillment, warehouse operations, logistics, or inventory management (food or perishable products preferred)
• Valid driver’s license and clean driving record
• Previous experience leading or supervising a small team strongly preferred
• Strong organizational, problem-solving, and time-management skills
• Ability to balance hands-on work with supervisory responsibilities
• Comfortable working in fast-paced, deadline-driven environments
• Clear communicator with a collaborative, solutions-oriented mindset
• Proficient with basic technology including inventory systems, spreadsheets, and logistics or routing tools
• Willing and able to work in refrigerated and frozen environments
• Able to lift, carry, and move up to 50 lbs regularly
• Reliable transportation; on-site position only
  

Physical & Work Environment Requirements

• Standing, walking, bending, and lifting throughout shifts
• Frequent work in cold storage environments
• Fast-paced during peak hours with changing priorities

Why Work With Us?

• Key leadership role within a growing, mission-driven food business
• Opportunity to help shape and improve fulfillment systems and workflows
• Collaborative team culture with clear expectations and operational support
• Professional development opportunities and cross-department exposure
• Employee discounts on farm products and access to educational experiences on food and farming

Compensation

• $18.00 – $20.00 per hour (depending on experience)
• Full-time: approximately 40 hours per week; Monday–Friday (in person only)
• Health insurance is not provided
• Generous employee discounts 
• $300 monthly farm store credit
• $500 annual professional development fund

Ready to step into a hands-on leadership role and help ensure great food gets to our customers accurately and on time? We’d love to hear from you.