Service Manager - Pest Control

Join the Miller Pest Team as a Service Manager!

Are you someone who not only identifies problems but also takes immediate action to solve them? Have you built lasting relationships in your previous roles? Miller Pest & Termite is a family-owned company that embodies the following core values:

• Initiative: Proactively identifying and addressing pest issues before they escalate. This includes spotting potential problems during routine checks and suggesting preventative measures to customers, ensuring efficient and forward-thinking service.
• Professionalism: Maintaining a high standard of conduct, including punctuality, respect, and a neat appearance. Communicating clearly and courteously with customers, offering detailed explanations of services and addressing their concerns with expertise.
• Continuous Growth: Embracing ongoing learning and improvement in pest control techniques and customer service skills. Encouraging participation in training programs to stay current with industry standards and innovations, enhancing personal development and service quality.
  
• Trust: Ensuring that all actions taken are with the best interests of both the customer and the company in mind. This includes adhering strictly to safety guidelines, accurately reporting on job outcomes, and maintaining confidentiality where necessary.
• Authenticity: Being genuine in every interaction with teammates and customers. This means giving honest advice on pest control solutions, setting realistic expectations, and building relationships based on trust and straightforward communication.
• Meeting Our Commitments: Delivering on promises made to customers and the team. This involves completing pest control jobs thoroughly and on time, providing reliable and consistent service that builds trust and satisfaction.
  

Why join the Miller Pest team?

At Miller Pest, we believe in an environment of integrity, service, excellence, and community involvement. By owning the experience, we keep our promises and fulfill the need for peace of mind at every customer interaction. We value enthusiasm, humor, respect, and the initiative to go beyond.

The Role

The Service Manager is responsible for managing day-to-day operations across our pest control service branch and ensuring seamless integration with all departments. This role includes overseeing our team of technicians, ensuring adherence to service protocols, and driving operational efficiency. The Service Manager focuses on creating outstanding customer experiences by effectively addressing customer concerns and improving service quality. This position is designed for a proactive, highly organized individual who excels in a fast-paced environment and is adept at enhancing internal processes and facilitating effective cross-departmental collaboration. 
   

Responsibilities:

• Lead by example, demonstrating servant leadership and developing high-performing teams. You will be expected to perform all of the duties of technician.
• Convert customer complaints into positive experiences and opportunities for team learning.
• Identify operational inefficiencies and improvements for cost savings or increased customer satisfaction. 
• Make cost-effective decisions that positively impact the bottom line based on metrics and KPIs.
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  Develop training programs that measurably improve team skills and performance.
• Utilize communication tools and strategies to improve team cohesion and performance.
• Identify safety risks and implement protocols for safer work environments.
• Ensure technicians follow internal processes, build in CRM, and perform vehicle inspections and ride-a-longs.
• Complete administrative tasks including but not limited to timecard reviews, service ticket audits, inventory management, and 1-on-1 meetings with team members.
  
  

Requirements:

• 5+ years in supervisory roles, preferably in pest control or home services industry
• Bachelor’s degree; or equivalent combination of education and experience.
• Must have a valid driver’s license.
  
  

What We Offer:

• Excellent opportunities for career growth and advancement.
• Full training provided within the Pest Control Industry.
• Bleeding edge technology and company-provided resources such as uniforms, cell phone, and vehicle.
• Comprehensive benefits including health, dental, vision insurance; 401k; life insurance; PTO; and bonuses.
• Fun atmosphere with company events like seasonal BBQs, Friday at the Farm, holiday parties, contests, etc.
• We also believe in giving back to our community through partnerships like Pest-Free Holiday, charitable donations, and proudly sponsoring local sports teams.

Apply now and grow with us in a team-oriented, customer-focused environment where integrity, open communication, a positive attitude, and community involvement are at the core of everything we do!

By submitting your application, you are giving your consent to receive SMS messages from us. These text messages will be used to inform you about the progress of your application, which includes notifications of your current application status, invitations to interviews, and reminders for any upcoming interview sessions.