Operations Lead

Come As You Are

Your gender, your beliefs, your love life, your skin, your abilities — all of it belongs here.

At Fittes, we celebrate diversity of background and diversity of thought. We are progressive, open-minded, and intentional about building a team that reflects different perspectives. That’s what pushes us to think differently and outperform our competitors.

If you’re excellent at what you do and committed to doing the work well, we welcome you, exactly as you are.

Don’t meet every single requirement? Research shows that women and people of colour are less likely to apply unless they meet 100% of the qualifications. If you’re excited about this role but don’t check every box, we encourage you to apply anyway. Tell us why you’re the right fit. You might be exactly who we’re looking for.

Compensation Range

$55,000-75,000

*The posted salary range is typical for this position. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. 

About Fittes

At Fittes, we’re on a mission to make the mundane exciting. We elevate unloved products with fresh design, bringing a new-school approach to an old-school industry. We’re a dynamic, female-owned-and-led product design company in Toronto experiencing exciting growth. We’re a team of disruptors driven by ambition, creativity, and accountability.

Collaboration, humility, and intentionality define our work environment, and our team’s results speak for themselves.

Curious about our work? We started with the first modular air register designed to customize to any surface, and have since expanded into multiple product categories. We’re a team focused on building something extraordinary and long-lasting, for both our customers and our people. See more on our Instagram, Glassdoor and website!

The Opportunity 

This role owns how our warehouse actually runs. Not in theory. In reality.

You are responsible for turning process into consistent execution across inbound, storage, and outbound throughout the Fittes network. When something breaks, slows down, or creates friction, it sits with you to diagnose and fix it.

You know our SKUs by heart and will work across inventory, logistics, and 3PL partners to ensure product moves accurately, efficiently, and predictably.

If you are looking for a role where you set strategy without owning execution, this is not it.

If you want to build systems that scales and see your impact daily, it is.

What you’ll be doing:

• Operational performance across the warehouse, accuracy, throughput, and efficiency
• Inventory integrity across systems and physical movement
• SOP development and enforcement across internal teams and 3PL partners
• Identification and removal of bottlenecks across inbound and outbound workflows
• Data-driven improvements to cost, speed, and quality
• Team output, not just team activity

This is a hands-on leadership role. You are expected to be close to the work, understand it deeply, and continuously improve it.

You’re a good fit if:

• you are an operations wizard, running with predictably and minimal firefighting
• inventory processes managed by you are accurate and trusted
• your processes are documented, followed, and continuously improved
• issues are identified early and resolved without escalation
• the team performs consistently and knows what good looks like

What’s in it for you?

We’re not for everybody – and we like it that way. If mediocrity isn’t your jam, here’s what we can offer you in return for your hard work and discipline:

• Joining a high performing, fast-growing team driven by ambition 
• Pay-for-performance profit-sharing bonus structure
• Super-immersive learning environment and the opportunity to develop your career with us, if you can keep up
• Flexible and inclusive benefits including HSA
• Employee Stock Option Plan 
• Strict “No email/slack on phones” policy and “No email/slack outside of office hours” policy — we value our personal time and are committed to protecting this for our team members.
• Fully stocked kitchen with snacks and fresh fruit