Quality Assurance Supervisor

Quality Assurance Supervisor

Main Function

To build and maintain a culture of quality and safety standards at CB’s Distribution Centre (Freetown). The Quality Supervisor for the cold storage warehouse plays a critical role in ensuring that all CB Foods’ chilled and frozen products are stored and maintained, upholding industry standards and regulations.

Specific responsibilities include:

Quality Control Management:

• Develop, implement, and continually review quality control procedures to ensure the integrity of all chilled and frozen chicken and pork products.
• Conduct regular inspections of incoming and outgoing products to ensure compliance with specifications, hygiene standards, and regulatory requirements.
• Monitor temperature, humidity, and storage conditions to prevent product deterioration and maintain product quality.

Team Leadership:

• Supervise and lead a team of quality technicians and attendants, ensuring their proper training, performance, and adherence to quality protocols.
• Assign tasks, set objectives, and provide guidance to maintain an efficient and motivated quality control team.

Documentation and Reporting:

• Maintain accurate records of quality control activities, including inspection results, corrective actions, and compliance reports which are to be shared daily + weekly with Distribution Manager and QMS manager.
• Generate and analyze quality performance metrics, identifying trends and areas for improvement.

Process Improvement:

• Continuously evaluate existing quality control processes and identify opportunities for enhancement.
• Collaborate with cross-functional teams, particularly Sales + Distribution, to implement process improvements that optimize efficiency, reduce waste, and enhance product quality.

Regulatory Compliance:

• Stay up-to-date with relevant industry regulations, guidelines, and standards related to frozen food storage and handling.
• Ensure that the warehouse operations comply with all food safety and sanitation regulations, such as SQF, HACCP and GMP guidelines.

Supplier and Customer Communication:

• Coordinate with internal stakeholders to address quality concerns, discrepancies, or non-compliance issues related to incoming and outgoing products.
• Provide requisite information to resolve and close out customer complaints with all relevant parties, including but not limited to, Sales, Customer Care and other Quality members.

Crisis Management:

• Act swiftly and effectively to manage product recalls or quality emergencies, working closely with relevant departments to contain and resolve issues.

Training and Development:

• Provide training and to ensure that “Quality is Everyone’s Business”, to all employees at the facility.
• Coordinate with People + Culture and Quality Team to conduct regular training sessions to reinforce best practices and enhance the skills of the Freetown Distribution teams.

Demonstrated Knowledge, Skills, Experience

• Bachelor’s degree in natural sciences/ Associate degree in Agriculture or equivalent qualification
• Completion of training in various Quality Management Systems including but not limited to ISO, HACCP, SQF, GMP
• Supervisory experience and certification
• Strong knowledge of QMS processes and procedures in food and agriculture
• An effective communicator with the ability to prepare and present data and reports
• Strong analytical skills
• Microsoft Office