Behavioral Intervention Case Coordinator

CASE COORDINATOR

Job Category: Behavioral Interventionist Program

Job Status: Full-time

Reports to: BI Program Manager

Responsibilities:

Case Management  

• Family satisfaction: Ensure proper support, advocacy, resources, timely communication

• Required assessments: scoring, tracking client progress, adapting to the needs of the family

• Attend court appointments & other professional family-based meetings

• Help match BIs to homes

• Review Incident Reports; follow-up with family

• Facilitate Referral Triage, Intake, Meet & Greets for each family

• Submit Recommendation & Approval Letters for services

• Create Behavioral Plan for each client, obtaining approval; review/update as necessary

• Update families & BI Team throughout the Admission process

• Complete Quarterly Meetings & Bi-annual Assessments with each family & BI Staff

• Write/submit renewals on time

• Update SAM, electronic health record, profiles

• Complete/Submit End of Month Reports

• Complete Case Closure & Aftercare Follow-up meetings, assessments, documentation

• Review BI Quarterly Progress Report; provide feedback to staff

Administrative Leadership & Supervision

• Employee satisfaction; build a strong sense of team

• Give BIs proper support/advocacy

• Help with the hiring & onboarding of new BI Staff 
• Help plan/conduct BI monthly meetings
• Conduct supervisory reviews of the BIs in your team; communicate concerns to Program Manager

• Complete BI’s 90-day & annual evaluation
• Provide in-home observation shifts of BIs; provide feedback

• Track all missed shifts; check shift notes for completion

• Help Program Manager, complete necessary corrective actions & terminations

• Update/track employee timecards

• Provide support to BIs during OHI Investigations

• Being a team player to effectively & efficiently serve clients

• Maintain contact, build relationship with partner agencies & community stakeholders

• Maintain strong, open communication with the BI Team

• Maintain CPR/First Aid certification

• Collaborate with branch office(s) to ensure program fidelity

• Attend required trainings for ongoing professional development

Outcome Planning/PQI  

• Complete agency reports/statistics

• Ensure procedures are in place to track/report program outcomes & quality assurance

• Ensure compliance for all resource provider files
• With the Program Manager, complete Critical Incident Reports

• Complete all Incident Report Reviews on time

Qualifications & Preferred Skills  

• MA/MS (or BA/BS + 2 years) in social work, psychology, public administration, or related human services field

• Previous experience with at-risk populations

• Familiarity with the child welfare system
• Resourcefulness in setting priorities, creating efficiencies, guiding investment in people & system
• Understanding of program development, implementation & evaluation

• Outstanding organizational & planning skills

• Commitment to support & advocacy for foster & adoptive families

• Strong verbal & written communication skills

• Leadership, team management, interpersonal skills; quickly establish rapport & build trust

• Collaborate for positive outcomes within multi-disciplinary, diverse, dynamic professional teams
• Flexible, self-starter; multi-tasker, detail-oriented while meeting all deadlines
• Model ethical & professional behavior

• Participate in required meetings/professional memberships & trainings

• Experience working with marginalized communities with a nuanced understanding of systemic oppressions

• Flexibility/adaptability to fit the needs of a wide range of cultures, people, organizations

Compensation & Benefits   

• Compensation commensurate with experience

• Comprehensive benefits package including:  

• Highly-competitive health plan

• Health Reimbursement Account with generous employer contribution

• Life insurance & long-term disability provided at no cost to employee

• Voluntary life & short-term disability options available

• 403(b) retirement plan with up to a 6% employer match

• Flexible Spending Account with medical expense & dependent care options

• Employee Assistance Program

• Generous PTO and holidays

FosterAdopt Connect does not and shall not discriminate on the basis of race, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members.

Employee Name Printed: ___________________________

Employee Signature: _______________________________       Date: _______________________