Sr. Operations Manager, Pharmacy Site Leader

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are hiring a Senior Operations Leader to lead on-site operations for our mail-order pharmacy. This is a critical, early leadership role responsible for stabilizing and scaling a growing facility and team, building operational rigor, and preparing the site for expansion, including a transition to a new facility.

This is the first dedicated on-site operations leadership role in the building. You will own day-to-day execution while driving cross-functional initiatives across safety, compliance, processes, and infrastructure. This is a hands on operator role: you’ll build systems, solve problems in real time, and help transform a developing site into a high-performing, scalable operation.

You will:

• Own day-to-day pharmacy operations, ensuring performance across safety, quality, compliance, throughput, and service levels.

• Lead and support a team of pharmacists, technicians, and assistants to deliver against site KPIs and volume targets.

• Identify and eliminate workflow inefficiencies; implement standardized, repeatable processes.

• Execute a prioritized remediation and improvement roadmap across facilities, safety, security, and operational efficiency.

• Drive both quick wins and longer-term infrastructure and process upgrades.

• Support facility expansion, including new site buildout, equipment installation, and workflow design.

• Partner with US- and Canada-based teams (Compliance, Health & Safety, Industrial Engineering, Security, Transportation, etc.) to implement and track initiatives.

• Serve as the primary on-site point of contact for cross-functional stakeholders.

• Communicate progress, risks, and dependencies clearly and proactively.

• Partner with the Head Pharmacist to ensure adherence to all applicable Canadian pharmacy regulations.

• Work with Compliance and Quality teams to maintain and improve SOPs and audit readiness.

• Reinforce a culture of safety, accountability, and operational discipline.

• Establish and track KPIs across safety, quality, productivity, throughput, and employee engagement.

• Implement operating rhythms (daily stand-ups, weekly reviews, retros).

• Prepare the site for increased volume, new programs, and growing operational complexity.

You Have:

• Bachelor’s degree or equivalent experience.

• 10+ years of operations leadership experience in a highly regulated environment (pharmacy, healthcare, manufacturing, distribution, etc.).

• Experience leading high-volume operations and scaling teams and workflows in fast-paced environments.

• Proven ability to lead multiple concurrent workstreams in a fast-paced environment.

• Strong execution skills with a track record of delivering complex operational initiatives.

• Experience with compliance, quality, and/or health & safety programs.

• Excellent communication and stakeholder management skills, especially in cross-functional and remote environments.

• Comfortable operating in ambiguity with a strong bias toward action.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Offsite team retreats

Disclosures

• We use artificial intelligence–enabled tools to assist with candidate screening

• This posting is for a current vacancy

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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