Collection Agent
finsana· Credit Collections
About this role
Duties & Responsibilities
- Provide excellent customer and collection services to our delinquent clients (90+ days) in U.S and Canada for the installment and payday loans.
- Accountable for achieving collection results and meeting monthly performance targets.
- Take inbound and make outbound calls.
- Prepare notifications to secure payment; explain penalties, interest, deadlines, and consequences for failure to comply.
- Evaluate financial information for the purpose of negotiating payment of the balance in full, settlement, and/or payment plan.
- Analyze loan contracts and execute customer solutions with a tactful customer-first approach.
- Building relationships with our clients to understand their needs and issues.
Requirements
- Minimum 2 years of call center experience (1 year in collections experience is a must)
- Strong negotiation, communication, and time‑management skills to effectively recover outstanding balances while maintaining professionalism and compliance.
- Ability to multitask effectively across multiple communication channels, including phone, email, and text messaging.
- Fluent in English. (French & Spanish is an asset)
- Good interpersonal skills.
- Able to work well under pressure and accepts responsibility for their own actions.
Benefits
- Competitive wages $10-12 p/hr
- Potential to grow as a Team Leader
- Paid personal/sick days
- Monthly Commission
- Family-friendly, accessible location – short walk from Highway
- Schedule: 6:30 am to 5:00pm, Monday to Friday
- The respect of work and family life balance
- Casual dress code
- Strong culture and values centered around support and inclusiveness for all our employees.
- Employee Referral Program
Frequently Asked Questions
Is the salary disclosed for the Collection Agent position at finsana?
The salary for this Collection Agent role at finsana is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Collection Agent position at finsana located?
This Collection Agent role at finsana is based in Belize, Belize, Belize. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Collection Agent role at finsana full-time or part-time?
This is listed as a Tiempo Completo position. It is posted as a Collection Agent role in the Credit Collections department at finsana.
Which team or department does the Collection Agent at finsana belong to?
This Collection Agent position is part of the Credit Collections department at finsana. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collection Agent position at finsana?
Click the "Apply Now" button on this page. You will be redirected to finsana's official application portal hosted on bamboohr where you can submit your application directly.
When was the Collection Agent job at finsana posted?
This Collection Agent position at finsana was posted on Apr 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Collection Agent
finsana
You'll be redirected to finsana's official application page on bamboohr.