Broadband Technician
silverstar· West ID Operations
About this role
General Summary:
Perform skilled technical duties relating to the installation and maintenance of broadband facilities and services. Install, maintain and service customer premise equipment (CPE), telephone, WIFI, wiring, peripherals, and hardware/software.
Essential Job Functions / Certifications:
- Install and maintain services on the distribution network from the Central Office switch to the demarcation point.
- Perform all setup, testing and maintenance required for CPE installation of POTS, DSL, and broadband services.
- Install and maintain CPE local area networks (LAN) and Wi-Fi networks.
- Install and maintain network interface devices (NID) and Optical Network Terminals (ONT).
- Perform skilled troubleshooting from the MDF to the demarcation point including CPE.
- Respond to trouble tickets within acceptable company timeframe standards. Including afterhours emergency locates.
- Perform basic outside plant (OSP) testing on trouble tickets.
- Perform advanced troubleshooting on Customer Premise Equipment (CPE).
- Install OSP facilities according to engineered work orders or service orders in compliance with RUS and NEC standards.
- Perform routine preventive maintenance and standard repairs to distribution systems.
- Perform cable/fiber testing and splicing.
- Utilize locating equipment and follow the 8 basic cable locating procedures to ensure accurate, quality locates. Locate and mark facilities according to state Digline standards.
- Ability to navigate and interpret standard telecommunication prints and mapping.
- Meet documentation timeframe standards for closing trouble tickets, service orders, timesheets, etc.
- Record and report all record changes immediately to Service Center.
- Complete inventory replenishment requests as needed.
- Keep service truck clean, organized, and stocked with required inventory to perform job duties.
- Ensures OSP facilities are maintained to RUS and telecom industry standards.
- Performs duties related to FCC regulation compliance and NEC compliance policy. Promotes and adheres to all safety policies and procedures as set forth by all federal, state, and company guidance.
- Be the face of Silver Star Communications, championing the company as a key player in the local community.
- Perform other duties as assigned.
- Provide exceptional customer service.
- Adhere to corporate policies and procedure including but not limited to what is required in the employee handbook.
- Maintain a professional and positive workplace environment and engage in activities that promote Silver Star within the community.
- Ability to obtain and maintain Tower Climbing and Rescue certification with Biennial renewal.
Minimum Education Requirements:
- High School Diploma plus 2 years of experience.
- Ability to hold a valid Wyoming or Idaho Driver's License.
Frequently Asked Questions
Is the salary disclosed for the Broadband Technician position at silverstar?
The salary for this Broadband Technician role at silverstar is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Broadband Technician position at silverstar located?
This Broadband Technician role at silverstar is based in Boise, Idaho, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Broadband Technician role at silverstar full-time or part-time?
This is listed as a FT position. It is posted as a Broadband Technician role in the West ID Operations department at silverstar.
Which team or department does the Broadband Technician at silverstar belong to?
This Broadband Technician position is part of the West ID Operations department at silverstar. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Broadband Technician position at silverstar?
Click the "Apply Now" button on this page. You will be redirected to silverstar's official application portal hosted on bamboohr where you can submit your application directly.
When was the Broadband Technician job at silverstar posted?
This Broadband Technician position at silverstar was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Broadband Technician
silverstar
You'll be redirected to silverstar's official application page on bamboohr.