Patient Encounter Specialist

JOB DESCRIPTION: The job of the Patient Encounter Specialist is to greet patients and welcome them into the office, schedule appointments by phone and schedule follow up appointments in a face to face setting.  

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities of the PES are:

• Register new patients. 

• Collect co-payments or balances on out-standing accounts. 

• Input insurance information

• Scan a photo id and insurance card(s). 

• Check patients in and notify the nurse/provider that the patient is here and ready to be taken back. 

• Check patients out.  

• Answer all phone calls that come into your line. 

• Make follow up appointments per the provider’s instructions. 

• Help the provider in any way he/she might ask of you.

• Be ready to type letters or send faxes for the provider or nurse if asked. 

• If in an office that uses paper charts, you will be required to help file charts and pull them for the next day. 

• Take messages for other staff members and provider if the patient or person does not want to leave a voice message and make sure they are delivered to the correct person. 

• Send the task to the correct person that it should be sent to.

• Call the next day’s patients before you leave if you are in an office that doesn’t have an automated calling system to remind patients of their appointments. 

• If you have to file charts, make sure the provider has finished all charting before you file the chart away.

QUALIFICATIONS:

• Must have at least a High School Diploma or G.E.D.
• Working knowledge of how a medical office runs.
• Ability to multitask in a fast-paced medical office environment.
• At least one year of experience working in the medical field would be preferred but not required.  
• CPR Certified preferred.
  

Our Mission

Centered in compassion and excellence, we serve to save lives while nurturing stronger and healthier communities for our persons served, employees, and families.

EEO Statement

OVP Health Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, OVP Health Care complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

OVP Health Care expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper inference with the ability of OVP Health Care employees to perform their job duties may result in discipline up to and including discharge.