Customer Service Executive
lojel· Regional-SG
About this role
About the role
LOJEL is looking for a passionate, considerate, and forward-thinking individual to join our CS team in delivering experiences which define LOJEL’s customer-centric mindset and approach. You’ll collaborate with our International CS team to map, develop, and execute CS journeys that streamline solutions by empowering customers to position LOJEL as an industry-leader in customer satisfaction. You’ll assist the improvement of our systems, operations and provide insights for product development initiatives by examining and extracting valuable feedback from our pre- and after-service channels.
Job Description
- Provide exceptional customer service through various channels, including email and chat.
- Resolve customer inquiries, concerns, and issues in a timely and efficient manner.
- Collaborate with cross-functional teams to address customer needs and improve overall customer satisfaction.
- Maintain a deep understanding of the company's products and services to effectively address customer queries.
- Ensure customer feedback is appropriately escalated to relevant departments for continuous improvement.
THE PERSON WE NEED
- Is an organized and critical thinker with an ability to see the big picture and tackle complex problems in a methodical and organized manner.
- Has a truly global mindset, is comfortable working with a multicultural team, and can empathize with the needs of consumers in a broad spectrum of cultures.
- Has a knack for communicating and inspiring people.
- Has a positive, resilient, and flexible approach to adapting the business
- Enjoys challenges, problem-solving, and self-development.
- Understands the importance of EQ, empathy, and active listening in the workplace and community.
- Thrives in a fast-paced startup environment and embraces change and the need to adapt.
- Loves drilling down into data and extracting insights to better inform decision-making.
REQUIREMENTS
- Proven experience as a Customer Service Executive or similar role for 1-2 years.
- Proficient in using Zendesk for customer support and issue resolution.
- Strong communication skills, both written and verbal.
- Excellent proficiency in Microsoft Word, Excel, and PowerPoint.
- Ability to work on a flexible schedule, including weekends.
- Ability to work in a fast-paced environment and handle challenging situations with a positive attitude.
- Detail-oriented with strong problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Self-discipline and the ability to manage time effectively in a dynamic work environment.
- Fast learner with the capability to quickly grasp and apply new concepts.
- Comfort with Zendesk, Slack, Asana, G-Suite.
WHAT YOU’LL GET
- 20 Annual Leave Days
- Medical Insurance
- Dental Insurance
- Multiple free LOJEL products per year
- LOJEL friends & family discount year-round
- & much more…
Frequently Asked Questions
Is the salary disclosed for the Customer Service Executive position at lojel?
The salary for this Customer Service Executive role at lojel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Executive position at lojel located?
This Customer Service Executive role at lojel is based in Hybrid, Singapore, Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Executive role at lojel full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Executive role in the Regional-SG department at lojel.
Which team or department does the Customer Service Executive at lojel belong to?
This Customer Service Executive position is part of the Regional-SG department at lojel. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Executive position at lojel?
Click the "Apply Now" button on this page. You will be redirected to lojel's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Executive job at lojel posted?
This Customer Service Executive position at lojel was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Executive
lojel
You'll be redirected to lojel's official application page on bamboohr.